Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.Our Client Services team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we help our clients who help people get jobs.
An Account Specialist at Indeed is an opportunity for service-obsessed, tech savvy, and team oriented professionals to support clients using our Pay-Per-Click (PPC) advertising model via live chat. An ideal person for this role is someone who thrives on helping others. This person is a true problem solver who does not slow down until the perfect hiring solution is found for all clients. They smile at the prospect of a new problem, don’t panic at the sight of a page of HTML coding, and feel personally satisfied when a client makes an important hire.
You will communicate directly with clients over live chat and work closely with our internal Sales, Product and Technical teams to ensure a seamless experience with Indeed from the start. If you get excited about delivering outstanding, memorable experiences, facilitating creative solutions, and delighting clients at every turn, this is the role for you.
Client Connect is a results driven team that excels at delivering top notch customer service in a fun and fast-paced collaborative environment. By working independently and in a team setting, you will hone your organizational and written communication skills. Additionally, you will be part of an unparalleled global team that supports, promotes, and breathes service culture.
Become an Indeed Product Expert, which will allow you to best optimize clients’ accounts and set them up for success, solidifying Indeed as their number one source of hire
Assist new clients with their account set-up; you will make suggestions as an industry expert, thoroughly explain PPC, and give an overall great first impression
Ensure the satisfaction of our existing client base by checking in on hiring goals and using analytical skills to help them measure their ROI with Indeed
Deliver “WOW” experiences day-in and day-out with fast response times and clear, results-driven interactions that exceed expectations
Collaborate with our Product, Operations, Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing feedback to our internal partners
Enjoy working in a team-centered environment where continuous learning is part of your day-to-day
You either have a Bachelor's degree or appropriate work experience for the role
You have 0-2 years experience in business-to-business (B2B) environments, experience with online advertising, specifically Pay-Per-Click (PPC) advertising, is a plus
You are passionate about Client Services, love helping others, and enjoy seeking creative solutions
You have exceptional written and spoken communication skills; You can write quickly and eloquently with a professional tone
You are adaptable to rapidly changing workflows and processes; You are able to go with the flow
You are cool working in a lightning-quick environment and can easily organize and prioritize responsibilities
You are comfortable speaking with clients and decision-makers about advertising campaign metrics
You learn quickly; Your curiosity and passion mean that you can get up to speed and have an impact from day one
Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.
View our bounty of perks: http://indeedhi.re/IndeedBenefits
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.