Ref#: R0008252

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our sales team with career development and Dale Carnegie Leadership Award-winning training from day one. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we empower hiring companies who help people get jobs around the globe.

Your job.

As an Account Specialist, you must be web-savvy and have strong customer service skills. This is a critical role that interacts directly with our high-need, high-volume English speaking Small Business clients by phone, e-mail and chat.

If you are a self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment, then this role is for you. If you have a passion for delivering measurable results and client service, we want to hear from you. Be a part of one of the fastest growing Internet companies in the industry. Indeed offers a competitive salary and a full benefits plan.

About you.


Responsibilities
  • Analyze and respond to inquiries from potential Small Business clients
  • Communicate directly with prospective clients as a product expert
  • Focus on converting potential clients to paid advertisers
  • Promote pay-per-click advertising services and benefits to all Small Business clients
  • Identify and analyze opportunity within current and prospective client base
  • Help clients measure their success and ROI from Indeed
  • Reach out to lead database in order to educate with the benefits of using Indeed to recruit
  • Answer inbound email and chat inquiries & phone calls in English from our thousands of Small Business advertiser clients
  • Assist with new client account setup
  • Support the UK/Irish SMB team when needed by answering phone calls from our clients, answer emails from our queues, and deal with Sales questions
Requirements
  • Bachelor's degree or equivalent
  • 2+ years’ experience in business-to-business environment preferred
  • Excellent written and oral communication skills in English
  • Passion for client education and service
  • Strong communication skills, both verbal and written
  • Ability to work under pressure, organize and prioritize responsibilities
  • Can-do attitude with a service-oriented approach
  • Ability to work independently as well as in a team environment
  • Call centre and Sales experience an advantage

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits