Ref#: R0016377

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly growing and focused product team building the most popular job site on the planet. Every month, over 250 million people count on Indeed to help them find jobs, make it easy to apply, research companies, and connect qualified candidates to their job openings. With product teams in Austin, Dublin, Tokyo, Seattle, San Francisco, Singapore and Hyderabad, we are improving people's lives all around the world, one job at a time.

Your job.

If you are a person who is passionate about identifying problems and coming up with the best solutions, Indeed is looking for you.


As an Aggregation Operations Support Specialist, you will help support our internal Client Success and other internal stakeholders. We aggregate job content from job sites globally with the goal that all jobs on Indeed reflect the most accurate and up-to-date information for the job seeker. In addition to maintaining our existing sources, you will identify and analyse new sources of job data in order to increase Indeed's comprehensiveness. You will also work with our technical team to escalate issues, report bugs, and define requirements for new features.


About you.

Responsibilities:

  • Investigate, Triage, resolve requests from Indeed's internal client teams

  • Identify, understand and resolve issues around policy and workflow, suggest improvements

  • Monitor current job sources and identify improvements

  • Work with a fast-paced team to handle a high volume of requests in a timely manner

  • Help to define policy and process changes,  which guide company-wide decision-making

  • Takes every decision with the benefit to Job Seekers in mind


We're looking for someone who:

  • Is inquisitive and eager to learn in a dynamic and fast-paced environment

  • Can work autonomously and is able to prioritize a high volume of requests, as well as being ready to re-prioritize when necessary

  • Can read between the lines, recognize patterns, and dig in to get at the root of a problem

  • Thinks on their toes and problem solves, not only efficiently, but creatively

  • Can identify ways to improve internal processes and tools in order to keep up with growing demand

  • Takes pride in everything they do and is motivated to go above and beyond what is expected


Requirements:

  • Able to communicate clearly with both technical and non-technical users

  • Passion for digging into a problem and finding the best solution

  • Exceptional follow-up skills

  • Must be extremely detail oriented

  • Experience in a support role or with a consumer-facing web company is strongly preferred

  • Working knowledge of HTML, CSS, RegEx or SQL is a plus


How to Apply:

We value attention to detail. Applications that fail to follow these simple steps will not be considered.

  1. If you don’t already have one, go to indeed.com and create an Indeed Resume. Make sure it’s set to public in the resume privacy settings.

  2. In the cover letter section of your application here, provide a link (URL) to one direct employer career page that has at least 10 jobs listed.


Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits  


View Indeed's Applicant Privacy Terms: https://www.indeed.com/legal/applicant-privacy