Ref#: R0011204

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are builders, we are integrators. Tech Services creates and optimizes solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity. You don’t have to wait for some architect or manager to tell you what you can work on - you decide the priorities. With tech hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

Your job.

Indeed program managers are facilitators and motivators embedded across the company, sitting side by side with the teams they support. We work hard to ensure collaboration, communication, and visibility on projects as well as improve processes. We set milestones and help teams reach them. We make plans, we set expectations, and we reset them when the plans change.

Indeed has established processes to evolve product offerings and introduce new capabilities to customers; as ideas reach maturity and are ready for monetization, there are various states of onboarding onto Indeed systems required.  In this role, you will work closely with product and engineering teams to facilitate processes and projects on the CRM team.

You will play an important role in facilitating the process with hands-on involvement in requirements and design all the way through execution of all work to support a successful integration.  As a Program Manager, you'll work with various stakeholders at different levels of the organization to manage projects, monitor operations, and improve transparency. You’ll need to provide diplomatic and timely communication in an agile work environment with iterative planning and delivery cycles.

You thrive on helping teams and individuals improve their processes, increase collaboration, and execute on their plans. You are not satisfied with the status quo and always looking for ways to make things better.



About you.

Responsibilities include:

  • Maintain oversight of projects and the operational efficiency of your teams. Implement standards and set the correct expectations for planning and execution. Ensure team leadership has a clear understanding of goals and timelines of plans. Reinforce the concept of failing fast and moving forward.

  • Analyze and solve problems across your business area (people, structures, and processes); identify the things that work together to improve the monetization platform capabilities and internal processes.

  • Identify and implement process improvements for the functional areas where you are engaged. Ensure a consistent and shared understanding of best practices across teams and functions.

  • Ensure standards for communications and reporting are being followed. Monitor and provide feedback on communications of your team. Maintain a cultural awareness in your communications.

  • Influence teams to solve problems affecting how they get their work done.

  • Engage with your team leads to understand and refer to the vision, goals, and initiatives for your business area.

Characteristics that set you apart:

  • Exceptional process and analytical capabilities.

  • Strong client service attitude and leadership capabilities.

  • Analytical problem solver with a solution-oriented approach.

  • Customer focused, aware of the importance of end-user satisfaction.

Requirements:

  • You have a bias for action and work comfortably with ambiguity.

  • You can analyze information to find trends or diagnose problem areas.

  • You love decomposing problems and defining processes.

  • You develop innovative solutions and collaborate with local counterparts and cross-functional teams to implement them.

  • You know how to manage cross-functional projects. You strive to meet aggressive goals and know when to reset expectations.

  • Your project management experience includes contributing ideas to operational programs, helping to define roadmaps, and working with a team to implement strategic initiatives.

  • You can identify process design and re-engineering to achieve incremental impact.

  • You are comfortable talking about technical matters with business people and business matters with technical people.

  • You are successful at getting buy-in for your ideas with a demonstrated affinity for metrics.

  • You have 3+ years experience working in a web technology company within an operational team, or in program/project management.

  • You have experience with specific agile methodologies such as Scrum, Kanban, or SAFE.

  • You are respectful and influential; you have the ability to push back when needed and can approach work rationally.

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.