Ref#: R0008180

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly-growing, fast-moving, highly-capable UX team building the most popular job site on the planet. Our designers work in Seattle, San Francisco, Austin, Tokyo and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face hiring and getting hired. Most importantly, our team is expected to deliver results, and be able to demonstrate the impact our changes have on our business.

Your job.

UX Researcher - Seattle/ Tokyo

We are looking for a Seattle-based UX Researcher who has experience collaborating with international teams.  This role will coordinate and execute research in the U.S. for projects that will primarily support our Tokyo team.  Some travel and flexible work hours will be required.   

So what would you be doing?

Indeed's mission is to help people get jobs. UX Researchers play a pivotal role in our understanding how to do it best, be it through delivering tools for job seekers or by understanding what employers need to fill positions. Our Tokyo team delivers content around jobs and company research, as well as the job application process.  We are looking for a researcher who will help drive our vision for these areas forward.

Some of the ways you may support the team include:

Collaborating with product management, designers, and engineers on ideas that will help them reach their business and UX goals

Test new designs through ad-hoc user feedback sessions

Plan and carry out research to inform future product work

Open-ended “show me how you use it” interviews with customers and prospects

Establish and manage relationships with research-related vendors

Ideal candidate will take the initiative to introduce impactful user research to product teams

About you.

5+ years conducting user research for software/web-based products with stories to share
  • A degree in design, psychology, business, human-computer interaction (HCI), related field or equivalent experience.
Experience with a variety of research methods, including interviews, survey research, and usability studies (both in-person and remote)
Experience working with geo-distributed teams across multiple time zones
Willingness to travel internationally (up to 20% of the time)
Flexible working hours to have some overlap with international team workday
Fast - Ability to quickly share research results with teams (top line results in hours, not weeks)
Flexible approach to research: Our goal is to provide product teams value. If an existing research method doesn’t do that, we invent our own research method
Ability to perform all research related tasks in the research project lifecycle: Create a test plan, write a screener, recruit users, schedule users, moderate tests, create video clip highlights, top line results, create research findings summary, and effectively present and share results
Excellent written and verbal communication skills and the ability to influence stakeholders
Experience with remote testing tools
Established relationships with trusted research vendors a plus
Experience mentoring and community-building with other researchers
Proven record of cross-team collaboration

And why would you want to work here?
People like it here.
People tend to stick around. Part of our high retention rate may be due to our fairly strict "no jerks" policy.
Your research will make a difference.
If you are the type of researcher that wants to know what you are doing matters then you'll like our data-driven approach to product development. Working for Indeed you'll be able confidently to describe how your research has improved our products. Indeed is useful and successful
People all over the world were looking for jobs last year and they will be looking for them next year. Recruitment is a mature, established industry with billions of dollars flowing through it. We've been profitable for years, and are a market leader not just in the US, but all over the world.
We make money in a way you can be proud of. Some companies try to take advantage of people looking for jobs, we don't. You can explain how we make money to anyone and they aren't going to get creeped out. We provide employers a great service at a great price, and we don't take money from people who are looking for work.
Job seekers and employers love us. We get testimonials from people looking for jobs and people who are hiring all the time. People love Indeed. Those who don’t typically haven’t heard of us.
You'll be working on something that matters. Finding a job is an emotional experience, and finding a good job directly impacts the quality of people’s lives. Not only financially; people spend about as much time with who they work with as the people they love. You'll directly contribute to the well being of everyone who uses our products. If you are genuinely interested in helping make products that people love to use, treats them with respect, helps them achieve their goals, and want to help us continue to build a sustainable business, we look forward to hearing from you.

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: