Ref#: R0018617

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. 

An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 250 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits. 

Sao Paulo Base Salary Range: 48,000 - 67,000 BRL

Your job.

  • Foster and grow relationships with our clients (get to know them by name, their kid’s names, their favorite food) and work toward their end goal of making hires

  • Become an Indeed Product Expert, which will allow you to best optimize clients’ accounts and set them up for success, solidifying Indeed as their number one source of hire

  • Partner closely with our Sales team and provide Account Executives with technical and product support, which allows you to have a direct business impact on growing Indeed (you may even get to hit the sales gong!)

  •  Assist new clients with their account set-up; you will make suggestions as an industry expert, thoroughly explain PPC, and giving an overall great first impression (a few boolean searches go a long way)

  • Personify that client services story people talk about by delivering exceptional service day in and day out with fast response times and clear, helpful communications

  • Collaborate with our Product, Operations, Quality and Aggregation teams to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners

  • Monitor trends within your accounts and constantly think about new ways to WOW your clients

About you.

  • You have experience in client and inside sales support within business-to-business (B2B) environments

  • You have experience with online advertising; Pay-Per-Click (PPC) advertising is preferred

  •  You are passionate about Client Services, love helping people and going above and beyond to make someone's day

  • You can write and speak in an eloquent and clear manner via email, telephone, in-person in Portuguese and English

  • You get passionate about change and energizing environments; You are flexible and able to go with the flow

  • You are cool under deadlines and can easily organize and prioritize responsibilities

  • You're used to speaking with clients and decision-makers about advertising campaign metrics

  • You learn quickly; Your curiosity and passion mean that you can get up to speed and have an impact from day one

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

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