Ref#: POSTXXX

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly growing and highly capable engineering team building the most popular job site on the planet. Every month, over 250 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. With engineering hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits. 

Austin Base Salary Range: 55,000 - 69,000 USD per year

Your job.

In this role as an Operations Analyst, you’ll support our internal product monetization platform. You’ll be responsible for responding to internal customer requests, replicating and resolving customer issues, logging and managing cases, and performing an in-depth analysis of issues. You will also act as an advocate for the customer by collaborating with other teams to prioritize feedback and find creative solutions to solve their business needs.  The ideal candidate is a problem solver with a strong technical background that is passionate about technology and expanding their skillset


Responsibilities:

  • Partner with our Client Success, Sales, and Finance teams to identify and reproduce customer issues. Then both collaborate and coordinate with our engineering teams to resolve the issues in a timely manner

  • Work with Product and Engineering teams to identify impact and help prioritize issues and feature requests

  • Act as first line of communication for reported issues. Conduct initial triage and troubleshooting

  • Create a process for documenting and updating customer workflow changes and integration configurations

  • Build trust and relationships with customers

About you.

Minimum Requirements

  • 3+ years of technical support / customer support engineer experience

  • 2+ years’ experience with SQL and with RESTful API’s

  • Excellent analytical and troubleshooting skills

  • Strong in person and email communication skills

  • Passion for contributing to best practices and tools with a proactive nature


Preferred Requirements

  • BS or BA in information technology-related field

  • Experience with CRM or Helpdesk systems integrations (i.e.ERP, Salesforce, Zendesk, JIRA, or related API integration experience)

  • Knowledge of Python, JavaScript, and experience with RESTful APIs


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