Ref#: R0019240

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly growing and highly capable engineering team building the most popular job site on the planet. Every month, over 250 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. With engineering hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits. 

Austin Base Salary Range: 87,000 - 113,000 USD per year

Your job.

As Billing Data Manager, you will lead a team supporting our internal product monetization platform. Your team will be responsible for responding to internal customer requests, replicating and resolving customer issues, and executing analytical processes at key financial periods. You will act as an advocate for internal customers by collaborating with other teams to prioritize feedback and find creative solutions to solve their business needs. Your team’s goal is to quickly resolve issues for our internal stakeholders with high quality. Incident management, process improvement, and team leadership are critical success factors in this role.


Responsibilities:

  • Lead a team of analysts, ensuring high quality performance based upon operational metrics.

  • Establish goals to drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations.

  • Use data analysis to inform your decisions and the direction of the team.

  • Have a coaching mindset and thrive on helping others succeed in their career.

  • Oversee end of month and end of quarter workflows (perform quality checks to ensure workflow accuracy, assist with training and workflow documentation, provide feedback on trends and inconsistencies).

  • Oversee issue management, tracking and reporting response and resolution times per issue category.

  • Partner with Product and Engineering teams to identify impact and help prioritize issues and feature requests.

  • Review existing operational processes and identify opportunities for efficiency and quality improvements.

  • Build trust with cross functional stakeholders including Finance, Client Services, Product and Engineering.

About you.

Minimum Requirements

  • Experience in people management and individual coaching

  • 3+ years of technical support / customer support engineer experience

  • Technical knowledge with proficiency in manipulating data sets in SQL or equivalent and drawing insights from data.

  • Excellent analytical and troubleshooting skills

  • BS or BA in information technology related field

  • Self starter, intellectually curious and comfortable operating in a fast paced, ever changing environment.

  • Passion for contributing to best practices and tools with a proactive nature

  • Capability to validate and explain trends and results compared to outlined success metrics.

  • Must be organized, positive, proactive, results-oriented, with excellent communication skills.




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