Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are a rapidly growing and highly capable engineering team building the most popular job site on the planet. Every month, over 250 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. With engineering hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.
Lead a team of analysts, ensuring high quality performance based upon operational metrics.
Establish goals to drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations.
Use data analysis to inform your decisions and the direction of the team.
Have a coaching mindset and thrive on helping others succeed in their career.
Oversee end of month and end of quarter workflows (perform quality checks to ensure workflow accuracy, assist with training and workflow documentation, provide feedback on trends and inconsistencies).
Oversee issue management, tracking and reporting response and resolution times per issue category.
Partner with Product and Engineering teams to identify impact and help prioritize issues and feature requests.
Review existing operational processes and identify opportunities for efficiency and quality improvements.
Build trust with cross functional stakeholders including Finance, Client Services, Product and Engineering.
Experience in people management and individual coaching
3+ years of technical support / customer support engineer experience
Technical knowledge with proficiency in manipulating data sets in SQL or equivalent and drawing insights from data.
Excellent analytical and troubleshooting skills
BS or BA in information technology related field
Self starter, intellectually curious and comfortable operating in a fast paced, ever changing environment.
Passion for contributing to best practices and tools with a proactive nature
Capability to validate and explain trends and results compared to outlined success metrics.
Must be organized, positive, proactive, results-oriented, with excellent communication skills.
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.