Ref#: R0011415

Additional Posting Location(s): Stamford

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are builders, we are integrators. Tech Services creates and optimizes solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity. You don’t have to wait for some architect or manager to tell you what you can work on - you decide the priorities. With tech hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

Your job.

Business Data Analysts work together with Project and Program Managers on projects throughout the organization with the goal of understanding current business processes, creating efficiencies, supporting large scale team initiatives, and driving team success. We bring key cross-functional stakeholders together to improve organizational operations.


As a Business Data Analyst, you'll work with various stakeholders at different levels of the organization to assess business needs, gather requirements, and help understand and improve work processes. You’ll need to provide diplomatic and timely communication in an agile work environment with iterative planning and delivery cycles. Specifically, you will: 
  • Gain an in-depth knowledge of current processes and business practices through shadowing, interviewing key participants, and maintaining an understanding of the department(s) you support.
  • Analyze, draft, validate and finalize business and technical requirements. 
  • Proactively examine the change impact of process adjustments on people, strategy, systems and general business operations to determine priority of needs.
  • Work collaboratively with and shift responsibility towards Program Managers as the project moves from the discovery to implementation phase.
  • Assist with implementation on an as-needed basis.
  • Monitor and measure the effectiveness of processes post-implementation to ensure they continue to provide a positive impact on the team and are appropriate for the business.
  • Engage with PMO leadership to understand and refer to the vision, goals, and initiatives for your business area.

About you.

Characteristics that set you apart:

  • Excellent detective and highly curious.  
  • Detail oriented, yet able to move forward efficiently in the face of unanswered questions. 
  • Continuously striving for process improvements.
  • Leadership capabilities.
  • Customer focused and values end user satisfaction.

What we need from you:

  • 5+ years of experience as a business analyst working with data and technical systems.
  • Core competencies in the creation of Business Cases, User Stories, and Workflow Diagrams. Additional competencies in the creation of Functional Requirements, data mapping, data modeling, and systems migrations are preferred. Experience with SQL is a plus.
  • Must have a good knowledge of business process/lifecycle management principles, theories and concepts and a general understanding of industry practices, techniques, and standards. 
  • Fulfill ad hoc and recurring reporting requests as organizational data SME. Ad hoc requests will require diagnosing the request and identifying the appropriate data sources for Business Intelligence to fulfill those requests.
  • Scope and design dashboards used for tracking Key Performance Indicator (KPI) insights and analyses.
  • Partner with Business Intelligence team to continuously improve data warehouse for efficient reporting.
  • The ability to use independent judgment in identifying root cause of problems, and developing solutions to a variety of problems of moderate to large scope and complexity.
  • Good verbal and written communication and presentation skills to accurately document and report findings to a variety of audiences.
  • Good interpersonal skills to influence and guide employees, managers, customers and other external parties.
  • The ability to maintain the confidentiality of sensitive information.

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

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