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As a CMDB Lead Analyst, you will work closely with all functions of the IT Asset Management team to ensure that asset life-cycle processes are maintained and compliant with configuration management requirements. You will work closely with the ServiceNow team to ensure the ServiceNow CMDB architecture aligns with these requirements. You will also work with other asset owners to onboard and maintain their technical assets within the ServiceNow CMDB. Candidates must be passionate about technology, love customer service, and have the ability to thrive in a fast-paced, high-pressure environment.
Working closely with global ITAM teammates, Enterprise IT partner teams, the ServiceNow team, and other asset owners to build and maintain the ServiceNow CMDB supported by multiple discovery integrations as a consolidated inventory source for hardware and software
Creating, reviewing, and updating CMDB requirements and processes with cross functional teams to ensure CMDB accuracy
Building and maintaining an updated knowledge base, scheduled and ad-hoc reporting, dashboard visibility supporting CMDB upkeep
Proactively reviewing inventory status of IT hardware and performing reconciliation analysis of IT asset records within our ServiceNow environment
Identifying opportunities on how to better manage and reconcile inventory and related reporting
Promoting ITAM best practices and consistent process execution across the team, this includes maintaining ITAM work instructions and standard operating procedures documents
Defining audit and asset record reconciliation procedures for recurring data integrity refresh.
Researching new and innovative solutions and promoting process improvement
Identifying and pursuing process improvement, automation, and application integration opportunities.
Learning from and educating your fellow team members
Characteristics that set you apart, you:
Recent experience with ServiceNow platform and CMDB
Familiarity with ServiceNow discovery or active/passive discovery integrations
Solid grasp of ITIL practices and continuous improvement methodology
Passion for data analysis, your analytical skills will be leveraged for CMDB data review and normalization
Strong documentation skills leveraged to publish information on CMDB data sources, standard operating procedures, auditing results, etc.
Comfortable explaining technical matters to business stakeholders and business matters to technical stakeholders
Ability to approach your work with a can-do mentality, you do not accept the status-quo, you aim to keep evolving it while asking why we do something and not just executing
You are proactive, self-directed, motivated, detailed and organized in all areas
4-year Bachelor's degree in Information Systems, Computer Science, Math, Statistics or an equivalent technical field
ITIL certification(s) and/or ServiceNow Certification(s) a plus
3+ years of experience in a configuration management or IT inventory management role
3+ years of experience with ServiceNow ITSM framework
Previous experience with change management, risk analysis, and/or business service mapping
Interest in learning and taking on increasingly complex tasks
Ability to work individually and within a team
Ability to research technical problems and solutions
Strong organizational and managerial skills and detail-oriented work ethic
Willingness to work flexible / odd hours at times, based on needs
Strong communication skills (both verbal and written)
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EEO and Accommodations
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.