Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. And we support our sales team with analysis and award-winning training from day one. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we empower hiring companies who help people get jobs around the world.
Indeed is seeking a CRM Analyst in Austin to join its growing Sales Product team.
This business-critical function supports Sales by coordinating with Indeed's Product and Engineering teams to help shape the CRM product development cycle, and define and prioritize specific product & feature updates in alignment with the goals set out by Sales leadership.
The CRM Analyst will act as a liaison between the Sales team and Indeed’s CRM Product team, giving Sales a voice in the product development process and helping to drive the process through data-driven analysis and feedback. Conversely, he/she will be a resource for Sales, acting as a CRM expert for all tools and products provided to Sales to work more effectively.
Gather, synthesize, analyze and present feedback on Indeed’s CRM products
Innovate new/better ways of collecting feedback
Analyze & gather historic and live data (usage, statistics, etc) to help with decision making
Act as technical SME (subject matter expert) for Indeed’s CRM Products for Sales -
Actively monitor support request channels from Sales and raise priority when needed.
Provide regular, data-driven reporting to Sales leadership on progress of CRM product and feature rollouts, pilots, etc.
Use data and Sales feedback to prioritize future enhancements/bug fixes and create and maintain a CRM product roadmap, advocating for Sales priorities
Lead discovery phase and requirements documentation for future feature releases
Drive CRM adoption and best practices with Sales users
Help align the goals of the Product and Engineering groups with those of Sales
Participate in CRM product trainings and roll-outs for Sales
Actively communicate planned and completed CRM product updates to Sales
Prior experience with Salesforce in an admin or development capacity required
SFDC admin certification preferred
Experience with SQL or other query languages preferred
Experience in Sales Operations preferred
Data-driven and analytical to build a case for desired product updates
Adaptability (comfortable and able to talk to Salespeople in their language, and to Engineers in theirs)
Excellent organizational skills
Exceptional communication skills
Ability to work under pressure, organize and prioritize responsibilities
Familiarity with the recruitment advertising industry preferred
Familiarity with the CPC/pay-for-performance model
Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.
View our bounty of perks: http://indeedhi.re/IndeedBenefits
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.