Ref#: R0018601

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.


The team.

Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our sales team with career development and Dale Carnegie Leadership Award-winning training from day one. Every month, over 250 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we empower hiring companies who help people get jobs around the globe.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits. 


Dublin Base Salary Range: 60,000 - 82,000 EUR

Your job.

As a Client Onboarding Manager, you will lead a team of Account Specialists focused on helping new clients posts their first jobs on Indeed and find a hire. Through regular inbound and outbound interactions, your team will educate clients on the value proposition of Indeed and gather information about their recruiting needs. You will drive the daily team strategy, motivate the team and look to create operating efficiencies for our Client Onboarding team. The ideal candidate is a proven people manager with a track record of delivering on KPIs and a passion for excellence in customer service.


About you.

Responsibilities

  • Interview, hire and retain your team of Client Onboarding Account Specialists

  • Handle escalated calls and demonstrate service excellence through all client and team member interactions

  • Identify opportunities to increase automation and improve efficiency

  • Monitor and measure key metrics including interaction volume and conversions

  • Partner closely with the Sales Strategy team to understand the volume and client trends and ensure your team is meeting and exceeding targets

  • Identify opportunities to recognize strong performance and provide constructive feedback

  • Motivate and develop your team

  • Keep your team informed on the necessary process and product changes, as well as any Marketing campaigns or Product test that may be impacting our clients


Requirements

  • 3+ years of sales/ and or direct marketing experience and 1+ years people management/ leadership experience
  • Fluency in English as well as another European language
  • Passionate about service excellence and supporting team members who deliver quality to prospects and clients
  • Impeccable communication skills
  • A people person who can work well within a team while also being successful independently

Indeed  is deeply committed to creating a workplace and global community where inclusion is not only valued but prioritized. Diverse viewpoints bring diverse capabilities, strengthening our decision-making and fueling our growth.  Learn more about how Indeed prioritizes inclusion by visiting our inclusion page https://www.indeed.com/inclusion


Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.  View our bounty of perks: http://indeedhi.re/IndeedBenefits


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