Ref#: R0008303

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Our Client Services team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we help our clients who help people get jobs.

Your job.

A Client Product Specialist acts as a liaison between the Client Services team and the Indeed Product and Engineering teams.  

The person in this role supports Client Services employees globally by supporting & onboarding teammates, providing appropriate product solutions, and working with our technical teams to better understand issues and development methodologies.   He or she also acts as a resource for Client Services for education on product features or changes.

The Client Product Specialist will report to the Manager of Global Product Support and must be able to partner well with additional internal support teams.   The successful candidate will have excellent communication skills, the ability to work independently and prioritize tasks, coordinate initiatives between various departments and provide other general support as needed.  

About you.

 About job:

  • Function as a product expert and liaison for the Client Services team

  • Understand all product updates, changes and tests that could affect Client Services

  • Partner with Training & Development to ensure that Client Services has the necessary training materials

  • Manage product-oriented tasks and investigations to provide timely support to the Client Services team

  • Troubleshoot to identify real issues requiring Product or Engineering attention and filter out issues that are expected behavior or user error

  • Identify and address product issues with Product Management to resolve problems in a timely fashion

  • Collaborate with the CS Product Strategy team to identify impactful changes and client pain points

  • Work with Senior Client Product Specialists to prioritize and execute process improvements

About you:

  • You are fully bilingual - Fluent in English & Japanese

  • You have Excellent oral/written communication skills

  • You have 2+ years of experience working in fast-paced, data-focused and investigative environment preferred

  • You demonstrate the ability to take initiative and be proactive

  • You have strong attention to detail and proven ability to multi-task effectively