Ref#: R0007492

Date published: 10-Jul-2017

Additional Posting Location(s): Stamford

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Our Client Services team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we help our clients who help people get jobs.

Your job.

In Client Services, our promise is to deliver quality to our clients, partners, and teammates worldwide. Indeed is seeking an energetic manager with a background in online advertising, client support, and bringing new products to market to lead our growing Emerging Product Strategy team. This group simultaneously supports and works hand in hand with our global Client Services team to update them on and create processes for new products, as well as with Product, Marketing and Sales teams to successfully launch new products with our clients.
The Client Services Manager in this position must be adaptable, articulate and able to identify opportunities while providing a high-quality support to Client Services.

About you.

Responsibilities
  • Hire, lead and grow a team of Emerging Product Specialists dedicated to delivering quality to our clients and internal partners.
  • Own and drive new product launches for Client Services. 
  • Partner with Product Managers, Client Services Managers, and stakeholders in Sales and Marketing to ensure collaboration between teams.
  • Develop and implement new ideas and processes that will achieve team and company-wide goals to successfully introduce new products to market and scale them.
  • Conduct regular 1:1 meetings with team members.
  • Provide coaching, mentoring, and constructive feedback to team members to develop them professionally, fostering internal mobility.
  • Manage and communicate expectations and any internal changes affecting the team.
  • Work closely with internal management counterparts to foster team collaboration, drive professional growth, and inspire innovation amongst internal teams.
  • Be a product expert internally and externally.
  • Promote a fun and zealous environment while hitting the KPIs set by the company.
Requirements
  • 1+ years previous people management experience
  • 3+ years in a business-to-business environment preferred
  • A deep understanding of online advertising and/or online products
  • Ad trafficking experience preferred
  • Technical mindset, demonstration of keen interest in acquiring new technical skills, and comfort with technical conversations
  • Passion for client service and service excellence
  • Exceptional organizational, verbal and written communication skills
  • Bachelor’s degree required; advanced degrees a plus!
  • Ability to foster collaboration, innovation, and motivation

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.
View our bounty of perks: http://indeedhi.re/IndeedBenefits