Additional Posting Location(s): Rotterdam, The Hague, Utrecht
Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.Our Client Services team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we help our clients who help people get jobs.
Indeed is seeking a passionate manager with a background in online advertising and client support to lead our growing Client Services team.
The ideal candidate is a technically minded, process-driven, results-focused individual who can liaise with our greater Client Services, Ad Agency Sales team, and Technology teams to deliver high-quality service to Indeed's pay-per-click (PPC) advertising clients. The person in this role will lead a group of individual contributors that support employers using our sponsored products. He or she will need to be supportive, communicative and a good teacher, while finding creative ways to engage the team. This person is a self-starter who, with guidance, can manage his or her own daily workload, operate well under pressure and balance competing priorities in a fun, results-oriented work environment.
The Client Services Manager will work closely with other leaders in the group to manage the Client Services team to support our growing client base.
Manage the day-to-day operations of a team of Senior Client Support Specialists
Recruit, on-board, develop and manage the performance of Client Support Specialists on your team
Serve as a resource and mentor for both direct and indirect reports from multiple verticals within Client Services
Be a product and technical expert internally and externally
Oversee team member’s client accounts and offer guidance on optimization, performance enhancement and comprehension of metrics for client online advertising campaigns
Contribute to developing team work flow processes and provide training, coaching and performance reviews
Partner closely with Indeed’s Ad Agency Sales directors and senior management on large Agency accounts
5 + years in a business-to-business environment
1 + years of management experience
Experience managing client relationships
Experience with online advertising; recruitment advertising a plus
Passion for client service
Exceptional written, verbal and phone skills
Strong presentation skills
Willingness to travel
Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.
View our bounty of perks: http://indeedhi.re/IndeedBenefits
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.