Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
Your job.The Client Success Specialists in this position must be positive, self-motivated, and consultative. This is a pivotal, client-facing role that interacts directly with our ad agency partners in order to support our pay-per-click (PPC) advertising sales initiatives. We hire Client Success Specialists who are: passionate, dedicated, metrics-driven, tech-savvy, and adaptable. Our most successful employees are proactive, have great attention to detail, and excellent time management skills. Responsibilities
- Responsible for account management with a designated book of assigned accounts
- Act and think like a consultant and a product expert
- Provide our Agency Relations and Sales teams with technical and product support
- Assist with new client account setup
- Help clients measure their results and ROI through data and analytics (clicks, impressions, click-through rates)
- Diagnose and solve technical problems by using investigative skills and collaborating with our technical team
- Optimize pay-per-click (PPC) campaigns to ensure we deliver quality results and the best ROI for our clients
- Manage and grow strong relationships with advertising agency clients. Relationship building is a key aspect of our role
- Work in a team environment while taking ownership of your assigned accounts
- Act as a liaison between our clients and our Product teams; work on client's behalf to provide viable solutions
- Bachelors Degree preferred
- Customer service experience or passion to serving others
- Preferred: 2+ years of ad agency experience, or related experience in a media planning/media buying role
- Preferred: Online media experience
- Preferred: Knowledge of media planning and buying
- Attention to detail
- A desire to learn and to become the best possible version of yourself
- Passion for delivering excellent client service
- Exceptional written, verbal, and phone skills
- Can-do attitude with a service-oriented approach
- Ability to work under pressure, organize, and prioritize responsibilities
- Prior experience in research, analysis, and analytics is valuable
Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.
View our bounty of perks: http://indeedhi.re/IndeedBenefits
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.