Ref#: R0011200

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. 

An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 200 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

Your job.

The Client Success Specialist must be web-savvy, passionate and have a very strong client focus. This is a critical role that interacts directly with our clients in the French market and supports our pay-per-click (PPC) advertising sales efforts.

If you are a self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment, then this role is for you. If you have a passion for delivering measurable results and client service, we want to hear from you. Be a part of one of the fastest growing Internet companies in the industry. Indeed offers a competitive salary and a full benefits plan.

About you.

Responsibilities
  • Answer inbound written inquiries & phone calls in French and English from our thousands of Small Business advertiser clients
  • Consult with prospective clients as a product and technical expert
  • Handle our clients and Sales questions via a queue system in a timely manner
  • Be a product expert for the Sales team's technical/product queries
  • Assist with new client account setup
  • Help clients measure their success and ROI from Indeed
Requirements
  • Bachelor degree or equivalent work experience
  • Excellent written and oral communication skills in English and French
  • 2+ years experience in a business-to-business environment; experience with online advertising a plus
  • Passion for client success
  • Proven exceptional written, verbal and phone skills
  • Can-do attitude with a service-oriented approach
  • Ability to work under pressure, organize and prioritize responsibilities
  • Exceptional analytical skills

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits