Ref#: T9166

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. 

An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 200 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

Your job.

As a Client Support Specialist, you must be web-savvy and have strong customer service skills. This is a critical role that interacts directly with our high-need, high-volume Small Business clients by phone, e-mail and chat.

If you are a self-starter who can work well under pressure and balance competing priorities in a fun,

Responsibilities
  • Answer inbound written inquiries & phone calls from our thousands of Small Business advertiser clients
  • Assist with new client account setup
  • Help clients measure their success and ROI from Indeed
  • Diagnose and solve technical and quality problems
  • Promote pay-per-click advertising services and benefits to all Small Business clients
  • Communicate directly with current clients as a product expert
  • Support our other SMB teams to identify opportunities within SMB accounts, proactively contact clients, and provide our Sales team with product support

About you.

Requirements
  • Bachelor's degree or equivalent
  • 2+ years’ in Client interfacing environment preferred
  • Excellent written and oral communication skills in English.
  • Good oral communication skills in Hindi
  • Passion for client education and service
  • Ability to work under pressure, organize and prioritize responsibilities
  • Can-do attitude with a service-oriented approach
  • Ability to work independently as well as in a team environment

Benefits & Perks
  • Competitive salaries and bonus programs
  • Wellness initiatives (incentive programs)
  • Catered meals, endless snacks and drinks
  • Casual dress code
  • Employee development opportunities

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits