Ref#: AL0025

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen.
We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.
A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products.

Your job.

You will communicate directly with clients, primarily through email and phone, and work closely with our internal Sales, Product and Technical teams to ensure a seamless experience with Indeed from the start. If you get excited about delivering outstanding, memorable experiences, facilitating creative solutions, and delighting clients at every turn, this is the role for you.

  • Manage new and existing client accounts, ensuring campaigns are hitting their strategic targets. Help your clients measure success and ROI from Indeed; make suggestions as an industry expert, thoroughly explain Pay-Per-Click (PPC), and give an overall great first impression (a few boolean searches go a long way!)

  • Become an Indeed product expert, which will allow you to best optimise clients’ accounts and set them up for success.

  • Collaborate with internal teams to troubleshoot, improve processes, and ensure client satisfaction.

  • Conduct online and in-person presentations on product and campaign performance to clients.

  • Based on account need, travel to client locations might be necessary.

About you.

  • Bachelor Degree.

  • 2+ years experience in Sales or Client Support/Success/Relationship.

  • Related experience definitely a plus (Recruitment, Staffing, Dot com, HR Tech, Ad/Media Agency, B2B or B2C relationship management).

  • Write and speak in an eloquent and clear manner via email, telephone, in person, chat, typewriter, beeper, tweet, etc., and be excited to show that in your interview process.

  • Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.

  • Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new product and features.

Preferred Experience:

  • Ability to work under pressure, organise and prioritise responsibilities. Adaptability is key!

  • Experience speaking with clients and decision-makers about advertising campaign metrics.

  • Excellent written and oral communication skills in English. Fluency in Mandarin, Cantonese or Tagalog definitely a plus.

  • Experience with online advertising, especially Pay-Per-Click (PPC).

  • Knowledge of Google Suite, Salesforce, Excel, and JIRA.

  • Basic HTML knowledge.