Ref#: R0007242

Date published: 7-Jun-2017

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Our Client Services team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we help our clients who help people get jobs.

Your job.

The Client Support Specialist must be web-savvy and have strong customer service skills. This is a critical role that supports directly our high-need, high-volume Small and Medium Business clients by phone, e-mail and live chat. The Client Support Specialist is responsible for supporting clients, primarily in our German speaking markets.

If you are a self-starter who can work well under pressure and balance competing priorities in a fun, results-oriented work environment, then this is the job for you. If you have a passion for delivering measurable results and client service, we want to hear from you. Be a part of one of the fastest growing Internet companies in the industry. 

About you.

Responsibilities

  • Analyse and respond in German and English to inquiries from our thousands of Small and Medium Business advertiser clients
  • Assist with new client account setup
  • Help clients measure their success and ROI from Indeed
  • Diagnose and solve technical problems
  • Promote pay-per-click advertising services and benefits to all Small and Medium Business clients
  • Communicate directly with prospective and current clients as a product expert
  • Provide our Sales teams working in the Small and Medium Business market with product support

Requirements

  • Bachelor's degree or pursuing Bachelor’s Degree (Graduating 2017)
  • Fluent German and English speaker
  • 0+ years experience
  • Excellent written and oral communication skills in English and German
  • Passion for client education and service
  • Strong communication skills, both verbal and written
  • Ability to work under pressure, organize and prioritize responsibilities
  • Can-do attitude with a service-oriented approach
  • Ability to work independently as well as in a team environment

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits