Ref#: R0009073

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Our Client Services team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we help our clients who help people get jobs.

Your job.

In Client Services, our promise is to deliver quality to our clients, partners and teammates worldwide.


Indeed is seeking a web-savvy client services professional to contribute toward our efforts of helping Enterprise level clients achieve their strategic vision through successful implementation of Indeed’s technology solution, Indeed Resume. This position requires an innovative and adaptable self-starter with the ability to thrive in a collaborative, team-oriented environment. The ideal candidate for the Client Support Specialist, User Engagement will be creative, flexible, highly motivated, proactive and enjoy advocating for our clients.


Responsibilities:


  • Act as an Indeed Resume product consultant to our Clients, Agency Partners and Sales teams

  • Accomplish targeted performance objectives with a positive and can-do attitude

  • Provide our Sales and Client Service teams with Indeed Resume support

  • Comfortable conducting online and in-person presentations to client audience of up to 50 people at a time on Indeed Resume product

  • Offer hands on product and training support with the goal of product adoption and engagement

  • Assist with customized monthly reporting to help clients measure performance and success from Indeed Resume

  • Deliver an excellent service experience to our clients through expert product advice and support

About you.

  • Bachelor’s degree

  • Exceptional written, verbal and phone skills

  • Commitment to deliver exceptional client service and contribute in a team environment

  • Strong analytical, organizational, and communication skills

  • Ability to work with emerging technologies and adapt to changing environments

  • Strong presentation skills

  • Passion for providing top level service; relevant experience a plus



Benefits & Perks:


  • Competitive salaries and bonus programs

  • Medical, Dental and Vision coverage

  • Commuter benefits

  • Wellness initiatives (incentive programs, fitness classes)

  • Retirement plan with company match (401K)

  • Catered meals, endless snacks and drinks

  • Monthly happy hours

  • Casual dress code

  • Employee development opportunities


More people find jobs on Indeed than anywhere else. Job seekers can search millions of jobs on the web or mobile in over 50 countries. More than 100 million people each month search for jobs, post resumes, and research companies on Indeed, and Indeed is the #1 source of external hires for thousands of companies.


Indeed is proud to be an equal opportunity employer, seeking to create and welcoming a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.