Ref#: R0019808

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are the people behind the scenes of Indeed's search results. We ensure that our results are ranked as best as they can be for our job seekers and that they're not being duped by scams or fraud. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and run accurate A/B tests. Simply put, we help people get the right jobs.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits. 

Dublin Base Salary Range: 48,000 - 65,000 EUR per year

Your job.

The Content Acquisition Lead is first and foremost responsible for market target attainment and will be responsible for overseeing an internal team that supports the BPO outreach by providing the necessary training, coaching, incentives and quality assurance required to be successful. They will be analytical, a quick learner and able to gain insights from data in order to evaluate results, make proposals and suggest improvements.

About you.

**This is a Team Lead opportunity. Only candidates with experience in a similar position will be contacted.**

Responsibilities
  • Lead a team of up to 10 Content Acquisition/Support Associates
  • Own target attainment for respective markets and define additional incentives to improve performance beyond standard expectations 
  • Maintains internal reporting and consistently monitors key metrics
  • Oversee Quality Assurance results
  • Develop and grow the Indeed employee culture in partnership with the BPO vendor
  • Coach team members on customer complaint handling and other escalations from BPO centre
  • Identify root causes of productivity issues and coach BPO reps and managers to achieve goals 
  • Identify and propose simple solutions to resolve operational inefficiencies between BPO and in house teams
  • Train BPO on Indeed’s customer service culture ensuring a consistent experience with Indeed’s broader business
  • Request and conduct refresher training for BPO agents in problem areas highlighted by the QA scores

Requirements
  • 5+ years' experience in a Sales or target-driven environment
  • 2+ years' experience in leading/managing a team of 5 individual contributors or more
  • Fluency in both English and German (additional European language is a plus)
  • Previous experience working with external vendors and/or BPO
  • Exceptional written, verbal, phone and presentation skills
  • Ability to motivate a target-driven team to hit weekly, monthly and quarterly goals 
  • Strong problem-solving & analytical skills 
  • Comfortable working in a flexible, start-up style environment
  • BPO Vendor visits may be required


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