Ref#: R0015834

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly growing and focused product team building the most popular job site on the planet. Every month, over 250 million people count on Indeed to help them find jobs, make it easy to apply, research companies, and connect qualified candidates to their job openings. With product teams in Austin, Tokyo, Seattle, San Francisco, Singapore and Hyderabad, we are improving people's lives all around the world, one job at a time.

Your job.


How Indeed works.


Indeed works when talented, passionate people come together to get a job done.

Come help Indeed work. We are looking to grow our team with people who share our energy and enthusiasm for creating the best experience for our clients.



How a Customer Success Manager works.


At Prime, our promise is to deliver quality to our clients, partners and teammates worldwide.


Indeed is looking for a highly motivated, service-oriented Customer Success Manager to join our Customer Success team on a fast-growing start-up within Indeed. This is a critical, fast-paced role that facilitates engagement between our largest, National Account clients and our in-demand technical talent.


The Customer Success Manager is committed to understanding and serving our clients’ varying needs as well as our internal stakeholders. The ideal candidate must have strong relationship skills, a commitment to service excellence, familiarity with recruiting, and be comfortable speaking directly with key decision makers at Fortune 500 companies.


The Customer Success Manager will work closely with members of Indeed’s National Accounts Sales, and Talent Services teams, as well as our Product and Technical teams, to help make our clients and candidates successful.


Responsibilities:

  • Manage successful client relationships from onboarding through renewal

  • Partner with our clients and internal stakeholders as their expert on all things Prime

  • Perform analyses with internal stakeholders to understand where Prime fits within their client’s organization as a whole

  • Drive ongoing client engagement and usage of the product

  • Work with clients to deliver on overall Product goals

  • Gather feedback from clients and deliver it to the Product and Engineering teams to help improve our service

  • Stay abreast of current trends within the tech recruiting industry to understand what our employers are looking for

About you.

Requirements:

  • Bachelor's degree

  • 2+ years experience in business-to-business environment

  • Understanding of technical terminology, including engineering roles, programming/software languages, and skills

  • Proficient in Google Docs and Microsoft Excel

  • Exceptional written, verbal, and presentation skills

  • Very adaptable to change and always excited to learn

  • Willingness to improvise and take ownership of responsibilities “outside of the job description”

  • Ability to work under pressure, organize and prioritize responsibilities



Preferred Qualifications:

  • 2+ years experience in technical recruitment, sales, or account management for an IT recruitment agency or as a customer success manager (CSM) in a SAAS environment.

  • Experience at startup, early-stage or technology companies preferred



Benefits & Perks:

  • Competitive salaries and bonus programs

  • Medical, Dental and Vision coverage

  • Commuter benefits

  • Wellness initiatives (incentive programs, fitness classes)

  • Retirement plan with company match (401K)

  • Catered meals, endless snacks and drinks

  • Monthly happy hours

  • Casual dress code

  • Employee development opportunities

  • Flexible Work Arrangements



Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits  


View Indeed's Applicant Privacy Terms: https://www.indeed.com/legal/applicant-privacy