Ref#: EV-IL2002

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly growing and focused product team building the most popular job site on the planet. Every month, over 250 million people count on Indeed to help them find jobs, make it easy to apply, research companies, and connect qualified candidates to their job openings. With product teams in Austin, Tokyo, Seattle, San Francisco, Singapore and Hyderabad, we are improving people's lives all around the world, one job at a time.


The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentives, an open Paid Time Off policy, and many region-specific benefits. 

San Francisco Bay Area Base Salary Range: 216,000 - 284,000 USD per year

Your job.

You will be the first Director, PMO Customer Advocate in the Internal Platforms group at Indeed. Internal Platforms is the global set of teams at Indeed that provide products, services, expertise, and embedded help to make teams across Indeed be more effective at achieving their objectives. Our customers are all of Indeed’s business areas, from user-focused business groups like Enterprise Employer, SMB Employer, and Job Seeker, to functional groups like Marketing, Finance, Sales, and HR. Our offering includes core platforms such as billing and payments, CRM, email and messaging, login and identity, run time infrastructure, the developer stack, data pipelines, and analytics tools. We believe that “We are successful only when our [internal] customers are successful.”

You will be a strategic partner to the leadership team of one of Indeed’s business areas, deeply understanding their strategy, listening to their needs, and helping them to achieve their business goals. Your customers are the VP's and the SVP's of the business, though you will feel like a member of the team, working for the General Manager/SVP, embedded to ensure alignment of Internal Platforms to their strategy. Your work will have a material effect on the success of their business.

You will be a champion for your customers’ interests and will influence the strategy, roadmap and operations of Internal Platforms. You will work with Platform Group Managers and team leads to set priorities for our people and products. You will use your skills to manage divergent opinions, divergent technical perspectives, and to influence the roadmap of a team of 900 people (and growing). 

You will be a problem solver, using your thorough knowledge of our business and technology to connect the dots between what the WHY of your customers’ goals to the WHAT delivered by Internal Platforms to make the customer business area wildly successful. You will define and shape the practice of customer advocacy, Youand you will extend your success to build and direct a team that will cover all business areas at Indeed.

You will enjoy a casual work environment, flexible hours, and great compensation and benefits.

You will wear many hats and constantly learn new things on the job. You will be surrounded by smart, dedicated, nice people. You will be proud of the company’s mission and your products' impact.

On your first day, we will give you a t-shirt that says, "I help people get jobs." Soon after, you will be wearing your shirt at the grocery store and someone will come up and say, "I love Indeed! I found my job on Indeed. Thank you!" You will smile for the rest of the day. This will happen a lot.


About you.

You're someone who wants to see the impact of your work making a significant difference for the company and our mission every day.  You are technically-minded and results-focused, and ready to take on a role where the company depends on your success. Your friends describe you as thorough, analytical, and detail-oriented. Getting smart, capable, and opinionated people aligned to drive our common success may not be easy, but you relish the challenge. You are motivated by enabling and accelerating your customers’ success and are excited to define the practice of customer advocacy to serve the business. You are someone with high standards who leads by example, and who will take pride in Indeed as we do. Most of all, you love partnering with colleagues and customers to make a difference in the lives of other people, whether they be job seekers, employers, or your fellow Indeedians.

Expectations:

  • Partner with Indeed business area’s senior-most leaders as a strategic advisor on how to best leverage the offerings and services of Internal Platforms to achieve their strategic goals.

  • Understand thoroughly your customers’ objectives and advocate within Internal Platforms for their success. Identify and prioritize opportunities, and influence colleagues in Internal Platforms leadership on behalf of your customers.

  • Develop a thorough understanding of the diverse offerings and technical ecosystem of Internal Platforms.  Recommend product features and capabilities to solve business problems. Connect technical experts between organizations for detailed requirements and implementation.

  • Engage directly with business and technical leaders across your customer’s organization. Guide senior business and technical leaders in making trade-offs.

  • Hire, grow, and lead a team of Customer Advocates to help Internal Platforms serve all business areas at Indeed. Define roles and responsibilities, develop customer engagement practices, and set priorities and goals for the team.

  • Partner with Internal Platforms teams to collect customer feedback and use cases. Influence roadmaps for product capabilities for both short- and long-term to drive your customers' outcomes.

  • Communicate well and influence colleagues and executives with data-driven arguments

  • Demonstrate leadership and gain respect across functions/teams

  • Make people around you more effective and productive.

  • Demonstrate attention to detail.

Qualifications:

  • 5+ years experience as a senior leader in a customer-facing organization of a B2B software company

  • 10+ years of experience in technology companies

  • Ability to develop and manage key customer relationships, including senior executives across different functional areas

  • Significant experience connecting strategic business goals to technical delivery and implementation

  • Experience influencing senior management and setting expectations for major cross-functional initiatives

  • Technical proficiency and background with SAAS or platform products

  • Proven leadership skills, including coaching, mentoring, and growing a team as a hiring manager.

  • Highly adaptable in a fast-paced hyper-growth environment; able to thrive within ambiguity.

  • Comfortable talking about technical matters with business people and business matters with technical people


Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits  


View Indeed's Applicant Privacy Terms: https://www.indeed.com/legal/applicant-privacy


Pursuant to the SF FCO, we will consider for employment qualified applicants with arrest and conviction records.


EEO and Accommodations 


Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

 

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.