Ref#: PostEOS

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly growing and highly capable engineering team building the most popular job site on the planet. Every month, over 250 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. With engineering hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits. 

Austin Base Salary Range: 19.71 - 24.52/hr USD

Your job.


If you are passionate about improving the developer’s lives, by improving communication, and by helping clear away challenges, Indeed is looking for you. When you come to work at Indeed, you’ll be working with a smart and diverse team of problem solvers who exhibit high energy, deep technical skills and a drive to get things done. As part of a small collaborative team from engineering, operations, and product management, you will work on improving the internal infrastructure for engineering teams by answering common questions, improving documentation, and working with engineers and operations to resolve internally reported issues.


Responsibilities:

  • Answer questions about your product from an audience with a diverse technical background 

  • Work with a team of developers to help them understand the issues faced by their customers

  • Review issues and document replication steps

  • Assist developers and others in resolving issues

  • Update, maintain and improve documentation


We’re looking for someone who:

  • Has a desire to help developers solve their problems

  • Can analyze, debug and fix problems and improve processes

  • Loves to learn and develop new skills continuously

  • Has a strong sense of ownership in every application they support

  • Can communicate complex ideas to an audience with a diverse technical background

About you.


Requirements:

  • Minimum 1 year experience working with a software development team in a support role

  • Familiarity with distributed systems and basic networking concepts

  • Linux experience


Preferred Requirements:

  • Familiarity with Java or Go

  • Experience with any of the following AWS, Docker, Kubernetes, Mesos


Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits


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