Ref#: R0014575

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Our Finance team ensures that Indeed complies with the highest standards of business, law and ethics, while providing Indeed's clients with excellent customer service and Indeed's management with the information and guidance required to succeed around the world. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we help support the people who help people get jobs.

Your job.

The Travel and Expenses Team Lead will be responsible for day-to-day operations and performance of Indeed’s global Travel and Expenses platforms, Nexonia and Egencia, as well as support the various travel needs of Indeed departments. Functional responsibilities include financial account reconciliation, reviewing, approving and preparing employee expense reports and subsequent payment file preparations, reporting on travel and expenses metrics and spend, issue resolution and driving policy improvement and education.

Role and Responsibilities

  • Manage day-to-day operations including but not limited to Travel Management Company (TMC), customer service resolution, and collaboration with the TMC team to innovate and simplify travel operations.

  • Support and maintain Indeed’s global travel and expenses platforms across regions, entities, with priority on error management and consistency in the provision of customer focus globally.

  • Enforce Indeed’s T&E policy by way of expense reimbursement submission review and travel issue resolution

  • Recommend continuous improvements to Indeed’s travel and expenses policy and communicate changes to Indeed employees.

  • Implement and configure policy updates in Indeed’s travel and expenses platforms.

  • Track policy changes and the impact on overspend and traveler experience.

  • Review and reconcile travel charges on credit cards (and elsewhere)

  • Maintain relationships with travel vendors, including airlines, hotels and car rental agencies

  • Notify travel vendors of upcoming travel arrangements and billing requirements

  • Compile data related to Indeed’s programs including policy adherence and spend

  • Support departments with detailed travel requirements including booking intricate itineraries for groups as needed

  • Resolve escalated traveler issues in a timely fashion, independently or with the help of our external travel agent

  • Manage integrations between Indeed’s travel and expenses platform and other Indeed systems

  • Maintain Expense Reimbursement database through frequent data scrubs and revisions.

  • Support Indeed’s Recruiting teams beginning at the candidate travel arrangements all the way through the end of trip expense reimbursement requirements

  • Communicate effectively with travel vendors, employees, and candidates to resolve payment processing issues

  • Assist the Accounting team with monthly closing reports

  • Additional projects and functions as delegated by department management

About you.

Skills & Attributes

  • Ability to build and maintain effective and productive relationships with staff, stakeholders and suppliers.

  • Exceptional computer skills and must be clearly internet savvy (Google Docs and Excel are a plus).

  • Experience with candidate and recruitment travel is a plus.

  • Experience with duty of care systems (i.e., iJet, ISOS, etc.)

  • Proven experience in program implementation including but not limited to agencies, tools, policies and upcoming innovative travel technologies.

  • Experience in the travel category lifecycle management.

  • Expert user of travel industry systems such as, but not limited to, Egencia, Nexonia, and Workday, Travel & Expense, GetThere, Sabre.

  • Demonstrated leadership skills to guide and influence stakeholders, in addition to being a People Manager.

  • Exceptional written, interpersonal and communication skills.

  • Ability to lead and work on own initiative and as part of a team.

  • Strong planning, organizational and communication skills.

  • A can-do attitude in a fast-paced environment and strives to excel in a growing team.

  • Knowledge and experience in a GDS booking tool (Galileo / Egencia) is a plus.

  • Knowledge and experience in an Expense Report tool (Concur / Nexonia) is a plus.

Qualifications & Education Requirements

  • Bachelor’s degree or equivalent in relevant business experience

  • 5 years of experience in Corporate Travel industry/Expense Payments

  • Experience of working closely with global suppliers.

  • Computer literate, and MS Office and Google Suite knowledge.

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: