Ref#: R0015376

Additional Posting Location(s): Tokyo

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are builders, we are integrators. Tech Services creates and optimizes solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity. You don’t have to wait for some architect or manager to tell you what you can work on - you decide the priorities. With tech hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

Your job.

Are you passionate about technology in its many forms? Are you energized by interacting with people throughout the day, in-person, on the phone, via e-mail and chat? Do you have a strong attention to detail and a desire to teach others?

Indeed's IT Support Team is seeking out a full-time IT Support Specialist; if you enjoy leveraging technology and engaging in creative problem solving while working with diverse and intelligent people, this position is a great opportunity for you.

THIS IS 1 YEAR CONTRACT ROLE (with option to extend or convert to Perm)

How you’ll spend the day
  • Enthusiastically teaching our internal users how to best interact with and utilize technology, providing support as needed via face to face interaction, chat, email, and telephone
  • Resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like e-mail, printers, wired and wireless networks, video conferencing, and VPN
  • Provisioning new-hire accounts as well as preparing workstations and desks for use
  • Tracking and maintaining your office’s equipment inventory
  • Providing technical leadership and guidance for live events and video conferences
  • Authoring and editing content our internal Wiki
  • Researching new and innovative solutions to the technical challenges that arise
  • Maintaining our technical facilities to the highest standard through cable management, workstation installations, rack-mounting, etc
  • Learning from and educating your fellow team members
  • Completing other technical projects and tasks as needed



IndeedのIT Support Teamは、フルタイムのIT Support Specialistを募集しています。もしあなたが、テクノロジーを駆使して問題を解決すること・多様な優れた人々と国際的な環境で働くことを楽しめる方であれば、このポジションはとてもエキサイティングな機会になるでしょう。






Actions you take:


  • 対面・チャット・メールなどを使い、数々のテクノロジーを使い方について、社内ユーザーの相談にのったり、教えたりします。
  • 社内管理・クラウドベースのサービスどちらも、ITインフラにまつわる様々な問題の解決にあたります。これは、Eメール・プリンター・電話・ビデオ会議・有線/無線ネットワーク・VPNなどを含みます。
  • 新入社員用のアカウント準備、コンピューター準備。
  • IT資産の在庫管理・発注。
  • ビデオ会議やイベントについてサポートや技術的ユーザー教育。
  • 社内ナレッジベース(Wiki)の作成・編集。
  • 日々の技術的な挑戦に対して、新しいソリューションの探索・提案・開発。
  • オフィス内のIT関連機器の維持・管理。テスト、ケーブルマネージメント、設置など。
  • グローバル・ローカルそれぞれにおいて、チーム内・メンバー間の教育、知識共有。
  • その他、必要に応じて各種プロジェクトへの参加。

About you.

Here are some of the things we’re looking for:

  • English and Japanese language talent
    (Minimum: Japanese: Business level speaking and writing ability of either language, English: conversational level)
  • Interest in learning and taking on increasingly complex tasks
  • Ability to work individually and within a team
  • Undergraduate degree in a technical field 
  • 2+ years of experience as an IT Support Engineer, Analyst, or Administrator
  • Demonstrable knowledge of some or all of the following: Networking, WiFi, Apple MacOS, Cisco, Juniper, Linux, Windows
  • Hands-on expertise with a VoIP phone system (Shoretel preferred)
  • Independent ability to research technical problems and solutions
  • Strong organizational and managerial skills and detail-oriented work ethic
  • Willingness to work flexible / odd hours at times, based on needs
Here are the physical requirement for this role:
  • Occasionally lift to 9kg for equipment installation
  • Ability to crouch beneath desks for workstation installation
  • Ability to work on ladders for wireless system maintenance, etc.

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks:  

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VoIP Phoneのサポート経験。









09:00 - 17:30 (※通常。場合により変化します。)






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