Ref#: T9245

Additional Posting Location(s): Tokyo Tech Ebisu

Our mission.

Indeed works when talented, passionate people come together to get a job done. Come help Indeed work. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

How Technology Services Works. We are builders, we are integrators. We create and optimize solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity. You don’t have to wait for some architect or manager to tell you what you can work on, you decide the priorities! With tech hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

Your job.

  • Are you passionate about technology in its many forms? Are you energized by interacting with people throughout the day, in person, on the phone, via email, and chat? Do you have a strong attention to detail and a desire to teach others?
  • Indeed.com’s IT Support team is seeking out a full-time IT specialist; if you enjoy leveraging technology and engaging in creative problem solving while working with diverse and intelligent people, this position is a great opportunity for you!
  • 1 year contract role (with option to extend or convert to Perm)

How you’ll spend the day...

  • Enthusiastically teaching our internal users how to best interact with and utilize technology, providing support as needed via face to face interaction, chat, email, and telephone
  • Resolving any issues related to our infrastructure, both internally hosted and cloud-based. This includes things like: e-mail, printers, wired and wireless networks, video conferencing, and VPN
  • Provisioning new-hire accounts as well as preparing workstations and desks for use
  • Tracking and maintaining your office’s equipment inventory
  • Providing technical leadership and guidance for live events and video conferences
  • Authoring and editing content our internal Wiki
  • Researching new and innovative solutions to the technical challenges that arise
  • Maintaining our technical facilities to the highest standard through cable management, workstation installations, rack-mounting, etc
  • Learning from and educating your fellow team members
  • Completing other technical projects and tasks as needed

About you.

Here are some of the things we’re looking for...

  • Fluent English speaking and writing talent
  • Business level Japanese preferred, but not required
  • Interest in learning and taking on increasingly complex tasks
  • Ability to work individually and within a team
  • Undergraduate degree in a technical field or equivalent work experience
  • 2+ years of experience as an IT Support Experience
  • Demonstrable knowledge of some or all of the following: Networking, WiFi, Apple OSX, Linux, Windows
  • Hands-on expertise with a VoIP phone system (Shoretel preferred)
  • Independent ability to research technical problems and solutions
  • Strong organizational and managerial skills and detail-oriented work ethic
  • Willingness to work flexible/odd hours at times, based on needs

Here are the physical requirements for this role...

  • Occasionally lift up to 9 kg for equipment installation
  • Ability to crouch beneath desks for workstation installation
  • Ability to work on ladders for wireless system maintenance, etc

Here’s how to apply!

As mentioned above, attention to detail is very important, so applications that fail to follow these simple steps will not be considered. Apply to this job using your Indeed Resume. Answer the following question in the Message section of your application: If you had a time-machine: Would your first trip be to the future or to the past, and why?

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