Ref#: R0021489

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. 

An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 250 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits. 

Austin Base Salary Range: 70,000 - 90,000 USD per year

Your job.

You're someone who wants to see your work making a difference every day. You have high
standards for both yourself and your colleagues. You believe that companies should create a
personal relationship with their users through messaging.

Most of all, you love supporting people and solving challenges to make a difference in the lives of
other others whether they be job seekers, employers or your fellow Indeedians.
What are the expectations for this job?

Customer Success Lead Responsibilities:

  • Contribute to a cohesive team environment and utilize coaching and feedback to improve performance while having the confidence and knowledge to influence others in a matrix environment
  • Train your team to educate and influence their candidates and customers by sharing data, market trends, and hiring best practices
  • Responsible for leveraging operational data and metrics to monitor the effectiveness of your team
  • Facilitate day to day coaching and lead the Job Seeker Specialists on your team to meet hiring goals while providing an effortless experience for our candidates and customers
  • Evaluates and defines the job requirements and other pertinent details required to effectively identify and select the appropriate candidate for each position
  • Effectively and proactively engage with customers to solve problems and build loyalty with professionalism and care
  • Analyzes business trends and relevant economic indicators for hiring and compensation information to utilize in the selection of candidates
  • Responsible for formulating and presenting the orientation that will ensure the employee is able to meet the specific needs of each position and for each customer as well as evaluating and answering questions that arise during the orientation process
  • Serves as intermediary between employees and customers
  • Evaluates attendance and performance of temporary employees
  • Uses discretion and judgment to counsel and discipline employees related to performance issues
  • Investigates, resolves and documents the resolution as appropriate to the satisfaction of the employee and customer
  • Determines best methods to ensure the human resources needs of the customer and the employee are met
  • Investigates and evaluates workers compensation matters to resolve and/or make recommendations as to the resolution of the matter
  • Acts as the company representative in workers compensation matters to resolve and/or make recommendations as to the resolution of the matter
  • Acts as the company representative in unemployment matters to resolve and/or make recommendations as to the matter
  • Evaluates and determines best methods to reinforce and maintain good customer relations
  • Investigates and resolves customer/employee problems and issues and informs appropriate personnel of problems and opportunities
  • Takes accountability for self and team and is receptive to feedback in order to minimize errors and improve the quality of work

About you.

Your strengths:
  • Able to thrive in a fast-paced, high volume environment
  • Demonstrates a strong work ethic, integrity and personal accountability
  • Consider yourself to be flexible - comfortable with leading teams through change and innovation
  • Enjoys coaching and helping new employees learn and develop professionally
  • A problem solver and drives results
  • Ability to embrace change

Qualifications
  • 5+ years of successful Customer Service Experience and or Client Facing Experience(Required)
  • Bachelor’s Degree (Required)
  • 3+ years of experience leading/managing at least 5+ employees
  • Past Success in a fast-paced, continually evolving environment using proven time management skills, prioritization skills and working with a strong sense of urgency
  • Knowledge of the recruiting process and success drivers
  • Experience leveraging technology to manage workflow, comfortable using data to diagnose and improve team performance
  • Experience building strong, collaborative, productive teams
  • 1+ years of previous recruiting/hiring experience is a plus

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits  


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