Ref#: R0020016

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. 

An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 250 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits.

Dublin Base Salary Range: 30,000 - 36,000 EUR per year

Your job.

As a Job Seeker Success Specialist, you will communicate directly with job seekers, primarily through email and chat, and work closely with your Client Success counterparts as well as our Product and Technical teams to ensure job seekers have a seamless experience with Indeed from the start. If you get excited about delivering outstanding, memorable experiences, facilitating creative solutions, and delighting users at every turn, this is the role for you.

You will be responsible for the success of job seekers, while escalating and resolving technical, product, or account issues. You will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture. Your primary responsibilities will include: 

  • Handle job seeker requests from a shared queue via email or chat.

  • Become the trusted advisor and first point of contact for our job seekers by offering personalized service and supporting them in their end goal of finding a job.

  • Become an Indeed product expert, which will allow you to best answer job seeker questions and set them up for success. By diagnosing and solving technical problems and working heavily with our job aggregation system, you will solidify Indeed as the number one source of jobs for our users.

  • Identify patterns and propose improvements to products, processes, and/or workflows to drive efficiency and effectiveness.

  • Be responsible for meeting individual performance metrics; such as, CSAT (Customer Satisfaction), Productivity (Tickets and/or Chats Per Hour), and QA (Quality Accuracy).

About you.

  • 6+ months related experience required for applicants with Bachelor’s degree.

  • 2+ years related experience required for applicants with no Bachelor’s degree. 

    • Related experience can include: Industry (Recruitment, Staffing, HR Tech, Ad/Media Agency), B2B or B2C relationship management, account management, or customer service (servicing internal or external customers).

  • Write and speak in an eloquent and clear manner via email, telephone, in-person, chat, etc., and be excited to show that in your interview process. 

  • Learn quickly and exhibit technical savvy; your curiosity and passion mean that you can get up to speed and have an impact from day one. 

  • Ability to successfully work cross-functionally across different offices, in a fast paced environment. Teamwork makes our team work! 

  • Must have a proactive approach to problem-solving and the ability to anticipate job seeker needs to provide “WOW” experiences. 

Preferred experience. 

  • Ability to work under pressure, organize and prioritize responsibilities. What would life be like without change? Please be adaptable! 

  • Knowledge of Gmail (including Google Suite/Google Docs), Zendesk, Salesforce, Excel, and JIRA ticketing system

  • Experience working in a fast-paced, contact center environment with a demonstrated performance of key metrics.

At this time, Indeed will not sponsor individuals for employment visas for this open role.

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

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