Ref#: P2020

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our sales team with career development and award-winning training from day one. Every month, over 250 million people count on Indeed to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we empower hiring companies who help people get jobs around the globe.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentives, an open Paid Time Off policy, and many region-specific benefits. 

Remote Americas Base Salary Range: 89,000 - 123,000 USD per year

Your job.

The team collaborates with partners across Indeed to deliver product, process, and GTM improvements based on the client feedback combined with internal analysis.


As a Lead Sales Strategy Researcher, you will design and execute customer research that seeks to understand and predict customer behavior by combining your original primary research with disparate research initiatives across the company within UX research, CSAT, NPS and customer transactional data.  Using these inputs, you will design supervised and unsupervised models to help product and client success teams define long-term strategy and near-term user experience refinements.  You will merge, clean, visualize and analyze Indeeds’ vast stores of data to understand and extract meaningful patterns of user behavior.  You will liaise with our client success, sales, product and marketing teams to design research that helps define recommendations that improve our user experience, address key drivers of customer satisfaction and improve business performance metrics.

About you.

Responsibilities:

  • Design, conduct, and analyze research that uncover insights, identifies trends and solidifies strategic direction, drawing on your experience to choose the right research vehicle to meet the business needs

  • Design supervised and unsupervised ML/AI models to predict the impact of product and customer experience improvements on revenue and customer satisfaction

  • Synthesize several data streams together (quantitative and qualitative) to distill key themes and uncover unique insights that highlight relationships between behavioral and operational data.

  • Drive change with excellent story-telling using strong data visualizations to communicate research findings that are convincing and actionable for leadership’s consideration

  • Serve as one of VOC’s statistical authorities ensuring we employ rigorous statistical and analytical methodologies to support our conclusions 

  • Use data scrubbing techniques to sanitize data from disparate sources ensuring overall data quality is maintained

  • Develop surveys and quantitative metrics in collaboration with cross-functional team members to baseline current state and provide meaningful signals for measuring improvement in experiences over time

  • Connect the insights from VOC feedback throughout the customer journey and client behaviors to Indeed’s Net Promoter Score (NPS) and revenue history


Requirements:

  • Bachelor’s or foreign equivalent degree in Statistics, Mathematics, Artificial Intelligence, Quantitative Methods, Cognitive Science, or a closely related quantitative field

  • 6+ years of progressive, post-baccalaureate professional industry experience in Data Science, Business Analytics, Market Research or Data Analysis

  • 3+ years developing models within analysis packages such as R and/or Python with the ability to demonstrated skills in: cluster analysis, random forest, conjoint analysis, factor analysis, regression analysis, multi-linear regression

  • Hands-on experience conducting primary, custom survey-based research in an applied research setting (such as user experience, market research or consumer insights), on either research agency or client-side

  • Expertise in advanced quantitative research techniques such as pricing sensitivity, discrete choice modeling, key driver analysis, powers analysis, NPS, CSAT, and verbatim sentiment analysis 

  • Strong experimental design including A/B testing design; you understand how to plan, execute, and analyze experiments in a statistically rigorous way

  • Strong analytic skills to make sense of structured and unstructured data, but able to move outside of a purely data-driven mindset to humanize the results and to build empathy with customers

  • Ability to merge datasets together from multiple data sources using SQL

  • Clarabridge, Tableau, Marketo, and Qualtrics skills are a plus


Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits   View Indeed's Applicant Privacy Terms: https://www.indeed.com/legal/applicant-privacy

EEO and Accommodations 

 

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

 

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.