Ref#: R0015216

Additional Posting Location(s): Düsseldorf

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 250 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

Your job.

This is a critical role that requires a process-driven, results-focused individual who can liaise with our greater Client Success and technology teams, and support our Sales teams, to deliver high-quality service to Indeed's pay-per-click (PPC) advertising clients. If you have a passion for delivering measurable results and client success, we want to hear from you. Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture. Your focus

  • Directly oversee a team of a max of 10 Individual Contributors, can include a Team Lead and Senior Client Success Specialists. 
  • Responsible for training and onboarding, performance management, communicating updates from Senior management, and manages inter-team relationships.
  • Be a product and technical expert internally and externally.
  • Manage team's book of clients and account distribution.
  • Responsible for team level KPIs.
  • Partner closely with Sales Directors in their region.
  • Oversee team member’s client accounts and offer guidance on optimization, performance enhancement and comprehension of metrics for client online advertising campaigns.
  • Contribute to developing team workflow processes and provide training, coaching and performance reviews.

About you.

  • 1+ year experience in management
  • 5+ years related experience required for applicants with Bachelor’s degree.
  • Must have 7+ years related experience if no Bachelor’s degree. 
  • Related experience can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B relationship management, account management, customer service (servicing internal or external customers).
  • Fluency in German & English.
  • Write and speak in an eloquent and clear manner via email, telephone, in person, chat, and be excited to show that in your interview process. 
  • Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one. 
  • Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new product and features. 

Preferred Experience:

  • Strong leadership philosophy & skills
  • Ability to work under pressure, organize and prioritize responsibilities. What would life be like without change? Please be adaptable! 
  • Understand Boolean Search Logic 
  • Experience speaking with clients and decision-makers about advertising campaign metrics 
  • Experience managing mid-market clients in the DACH region
  • Experience with online advertising, especially Pay-Per-Click (PPC) advertising 
  • Knowledge of Gmail (including Google Suite/Google Docs), Salesforce, Excel, and JIRA ticketing system
  • Quantitative analysis and data-storytelling skills; an A/B testing connoisseur that can create data-driven insights
  • Basic HTML knowledge 
  • Experience with SEO 

At this time, Indeed will not sponsor individuals for employment visas for this open role.

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