Ref#: R0014576

Additional Posting Location(s): Tokyo Tech Ebisu

Our mission.

(※日本語は英語の次に記載しております)

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly growing and highly capable engineering team building the most popular job site on the planet. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. With engineering hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.


Your job.

As an Aggregation Operations Support Specialist, you will be the bridge to help support the internal stakeholders and the technical side of the business to coordinate internal practices and delegate work appropriately. We aggregate job content from over 100,000 job sites globally with the goal that all jobs on Indeed sites reflect the most accurate and up-to-date information.  You will also work with our technical team to escalate issues, report bugs, and define requirements for new features.

About you.

Responsibilities:

  • Resolve high-volume of requests from Indeed's internal client teams

  • Gain an overview understanding of internal products and practices to help provide resolutions and identify improvements

  • Work with a fast-paced team to handle a high volume of requests in a timely manner

We're looking for someone who:

  • Is inquisitive and eager to learn in a dynamic and fast-paced environment

  • Can multitask and prioritize a high volume of requests and be ready to re-prioritize when necessary

  • Can read between the lines, recognize patterns, and dig in to get at the root of a problem

  • Thinks on their toes and problem solves, not only efficiently, but creatively

  • Can identify ways to improve internal processes and tools in order to keep up with growing demand

  • Is passionate about helping users get the most out of their job search experience

  • Takes pride in everything they do and is motivated to go above and beyond what is expected

Requirements:

  • Excellent written and oral communication skills

  • Common sense!

  • Passion for digging into a problem and finding the best solution

  • Exceptional follow-up skills

  • Must be extremely detail oriented

  • Experience in a support role or with a consumer-facing web company is strongly preferred

  • Working knowledge of HTML and CSS is a plus

  • 1 - 3 years of relevant professional experience

  • Valid work authorization in Japan

Languages

  • Fluent English and Japanese

  • Other languages a plus



How to Apply:


We value attention to detail. Applications that fail to follow these simple steps will not be considered.

  1. In the cover letter section of your application here, provide a link (URL) to one direct employer career page that has at least 10 jobs listed.


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【仕事内容】

Aggregation Operations Support Specialist として、依頼されたリクエストを分類し、自分で対応、もしくは適切なチームに割り振ることでクライアントチームと技術チームの橋渡し役となります。私たちはIndeedのサイト上の仕事情報を、常に新しく正確なものに保つという目標を持ち、世界中の10万以上の採用サイトから情報を収集します。また、問題の割り振り、バグの報告、新しい機能の要件の確認が必要な際は技術チームと連携して働くことがあります。



【募集要項】


ミッション

  • 社内のクライアントチームからの膨大な量のリクエストに対処する

  • 社内のシステムについて理解を深め、解決策や改善策を提案する

  • 膨大な量のリクエストに速やかに対応する


求める人材

  • 早いペースで移りゆく環境に適応し、意欲を持って学ぶことができる

  • マルチタスクに行動し、優先順位を理解、必要に応じて優先順位を見直すことができる

  • パターンを理解し、俯瞰して問題の本質を見極めることができる

  • いつでも、問題解決時に効率だけを優先するのではなく、クリエイティブに解決することができる

  • 日々増える需要を満たすため社内のプロセスやツールを改善する方法を提案することができる

  • ユーザーが最高の仕事探しの経験を得る手助けをすることに対して熱意を持っている

  • モチベーションがあり、期待以上の働きができ、自分の仕事に誇りをもっている


応募条件

  • 口頭および筆記による高いコミュニケーション能力

  • 一般常識がある

  • 問題を掘り下げ最良の解決策を見つけることに熱意を持って取り組める

  • 並外れたフォローアップ技術をもつ

  • 抽象的ではなく、より具体的に物事を表現することに長けている

  • サポート業、クライアントとの接触機会のあるウェブ関連会社での就労経験があれば尚可

  • 1〜3年の関連しる業界、職種での職務経験

  • 日本で働くことのできる正当な資格の保有


言語

  • ビジネスレベル以上の英語と日本語能力

  • それ以外の言語はなお歓迎


【応募方法】


We value attention to detail. Applications that fail to follow these simple steps will not be considered.

  1. In the cover letter section of your application here, provide a link (URL) to one direct employer career page that has at least 10 jobs listed.