Ref#: R0010144

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are builders, we are integrators. Tech Services creates and optimizes solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity. You don’t have to wait for some architect or manager to tell you what you can work on - you decide the priorities. With tech hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

Your job.

Indeed operations program managers (OPM’s) are facilitators and motivators embedded across the company, sitting side by side with the teams they support. We work hard to ensure collaboration, communication, and visibility on projects as well as improve processes. We set milestones and help teams reach them. We make plans, we set expectations, and we reset them when the plans change. Ultimately we are responsible for helping teams improve their processes, increase collaboration, and execute on their plans. We’re always looking for ways to make things better.

About you.

As an Operations Program Manager, you'll work with various stakeholders at different levels of the organization to manage and execute projects. You’ll need to provide diplomatic and timely communication in an agile work environment with iterative release cycles.
  • You have 3+ years experience working in a web technology company within an operational team, or in program/project management.
  • You can identify and implement process design and re-engineering to achieve both incremental and transformational business impact. 
  • You are comfortable talking about technical matters with business people and business matters with technical people. 
  • You are successful at getting buy-in for your ideas with a demonstrated affinity for metrics.
  • You are respectful and influential; you have the ability to push back when needed and can approach work rationally. 
  • You have a bias for action and work comfortably with ambiguity. 
  • You can analyze information to find trends or diagnose problem areas. 
  • You have experience defining and reporting on operational metrics and generating problem statements that are supported by data you have compiled. 
  • You love decomposing and defining workflows and processes. 
  • You are naturally compelled to utilize Lean principles of continuous improvement. 
  • You develop innovative solutions and collaborate with global counterparts and cross-functional teams to implement them. 
  • Your project management experience includes building operational programs that are scalable, defining roadmaps and translating strategic initiatives into tactical, objective programs
  • You know how to manage complex cross-functional projects. You strive to meet aggressive goals, and know when to reset expectations. 
  • You have a system to manage change. You influence decisions and change management through collaboration, leadership, and a customer-focused approach. 
  • You have significant agile/lean experience in a product owner or scrum master role, organizations leveraging lean/agile methodologies and in depth experience with specific agile methodologies such as Scrum, Kanban, or SAFE.

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