Ref#: R0013879

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. 

An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 200 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

Your job.

Indeed is seeking a smart, self-motivated candidate who is passionate about Client Success and helping teammates excel at delivering service excellence. As the Quality Specialist you will report to the Manager of Client Success, Quality Support and support the team towards the goal of providing a WOW customer experience. The successful candidate will have exceptional communication skills, be detail oriented, analytical, organized and demonstrate the ability to work independently and also within a team environment.

About you.

Responsibilities:
  • Create and maintain call and email standards
  • Monitor team member interactions daily
  • Ensure internal processes are being followed by team members
  • Deliver feedback to team members and managers based on findings
  • Identify trends and partner with internal support teams on modules needed to address the identified process gaps
Requirements:
  • Bachelor’s degree required
  • One year minimum of Client Success experience preferred
  • Impeccable communication skills
  • Demonstrated ability to deliver constructive feedback in a clear and positive manner
  • Strong attention to detail and accuracy and proven ability to multi-task
  • A can-do attitude attitude and excellent time management skills
  • Ability to learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one
  • Commitment to service excellence
  • Fluent in Dutch and English. Additional language abilities are a plus.

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits  


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