Ref#: R0007549

Date published: 13-Jul-2017

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Our Client Services team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we help our clients who help people get jobs.

Your job.

In Client Services, our promise is to deliver quality to our clients, partners and teammates worldwide.

Indeed is seeking an energetic, experienced director with a background in online advertising and client support to lead our growing Emerging Markets Client Services team. This group supports all of our Emerging Markets Sales teams and from enterprise to small business level clients.

This is a critical role that requires a technically minded, process-driven, results-focused individual who can liaise with our greater Client Services, Sales and Technology teams to deliver high-quality service to Indeed's pay-per-click (PPC) advertising clients. The person in this role must have strong managerial skills to lead a workforce that will have differing priorities based on the client segment. This involves being supportive, communicative and a good teacher, while finding creative ways to stay engaged with the team. He or she also will handle high-level strategy for team structure and growth plans, relationships with other Indeed teams and large client opportunities, including issues escalated by managers and individual contributors.  

The Regional Director of the Emerging Markets Client Services team will report to the Senior Director of Client Service, EMEA and will work closely with other leaders in the group to manage the EMEA-based Client Services team to support our growing client base in the region.


About you.

Responsibilities
  • Lead a team of Client Services professionals dedicated to delivering quality to our clients and partners within the Emerging Markets teams.
  • Act as an escalation point for resolving difficult client, Sales, and/or technical and product issues.
  • Responsible for the management and communication of expectations and any internal changes affecting the team.
  • Work closely with the Senior Director of Client Services, EMEA to foster team collaboration, drive professional growth, and inspire innovation amongst the team.
  • Develop, challenge, and manage a variety of managers.
  • Serve as a resource and mentor for both direct and indirect reports from multiple verticals within Client Services.
  • Be a product expert internally and externally.
  • Partner with the Emerging Markets Senior Sales Director on go-to strategy for the markets
  • Collaborate with senior management to enhance work processes and procedures.
  • Liaise with internal teams on product optimizations, including market-specific issues, to improve client experience and retention.
  • Develop and implement new ideas that will achieve team and company-wide goals.
  • Promote a fun and zealous environment while hitting the KPIs set out by the company.
Requirements
  • Fluency in English, any additional language is a plus
  • 5-7 years experience working in B2B environments
  • Strong people management experience, at least 3-5 years of management experience preferable
  • Experience with online advertising; recruitment advertising, staffing or applicant tracking system experience a plus
  • Technical mindset, demonstration of keen interest in acquiring new technical skills, and comfort with technical conversations
  • Passion for client service
  • Incredible organizational, verbal and written communication skills
  • Willingness to travel if needed
  • In-depth knowledge of EMEA recruitment markets a plus
  • Bachelor’s degree or equivalent work experience