Ref#: R0011841

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are the people behind the scenes of Indeed's search results. We ensure that our results are ranked as best as they can be for our job seekers and that they’re not being duped by scams or fraud. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and run accurate A/B tests. Simply put, we help people get the right jobs.

Your job.

Indeed is a job seeker-centric platform. You and your team will lead efforts to ensure when a job seeker types in a query or browses job search results that results represent a quality that meet their and Indeed’s high standards. Our current approach to search quality requires significant human intervention, but as we scale, we need to develop tools and systems to detect poor search results more effectively and efficiently. You will have the opportunity to drive change and facilitate the shift from human-led processes to technology-based systems for search quality.


As a Team Lead within Search Quality Risk Operations you will be expected to manage the day to day operations of a team of risk investigators having a team of up to 10 direct reports. Our Risk Operations team is focused on eliminating fraudulent job postings as well as identifying questionable business practices of employers on our platform. Mentorship and thought leadership are two critical success factors in the role of a Team Lead within Search Quality Operations.


Responsibilities:

  • Manage team of up to 10 direct reports ensuring that their performance is continually improving based upon operational metrics goals.

  • Review existing operational processes and identify opportunities for efficiency improvements.

  • Use data analysis to inform your decisions and the direction of your team on a day to day basis.

  • Establish goals to drive team-wide results, determine what is important, clarify next steps and delegate effectively to meet expectations.

  • Work in partnership with cross functional stakeholders like Client Services, International Operations, Engineering, and Product across Indeed.

About you.

    • Experience in scaled content moderation is preferred.
    • Technical knowledge with a proficiency in manipulating data sets in SQL or equivalent and drawing insights from data.
    • Strategic thinker with strong analytical and creative problem-solving skills
    • Must be organized, positive, proactive, results-oriented, with excellent communication skills.
    • Capability to validate and explain trends and results compared to outlined success metrics.
    • Self starter, intellectually curious and comfortable operating in a fast paced, ever changing environment.
    • Experience in direct people management and individual coaching is preferred.
    • 2+ years experience in a similar role ideally within an internet company that has user generated content that requires moderation. Experience in Fraud, Risk, or Payments also highly preferred.

    Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

    View our bounty of perks: http://indeedhi.re/IndeedBenefits