Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are the people behind the scenes of Indeed's search results. We ensure that our results are ranked as best as they can be for our job seekers and that they're not being duped by scams or fraud. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and run accurate A/B tests. Simply put, we help people get the right jobs.
Indeed is a job seeker-centric platform. In this role, you will support and influence the operational work across Indeed through scaled partnerships and creative problem solving.
The Scaled Operations team is the center of excellence for tackling problems at scale that further the mission of Indeed to help people get jobs. Our mission is to help Indeed overcome operational challenges. The team consists of Business Analysts, Partner Operations Analysts, and Vendor Managers responsible for all scaled content moderation efforts as well as other ad-hoc scaled labor needs across Indeed utilizing a mix of in-house analysts, 3rd party contract partners, crowdsourcing, and automation tooling.
As a Scaled Operations Business Analyst you will be expected to develop, drive, and analyze existing and new operational workflows while building a strong understanding of the needs of the business from key stakeholders. Helping to define and measure the quality and effectiveness of the work is a major part of the role. You should be comfortable when asked to perform in depth analysis and research in a competent and efficient manner.
Work cross-functionally with partners across Indeed to help solve their operational challenges
Create and manage project plans to effectively communicate progress towards operational goals
Develop best practices within Indeed for how to operationalize manual work with a focus on scale and efficiency
Perform data analysis daily on existing partner operations work to measure and report on quality and productivity of workflows
Manage operational workflows directly with internal key stakeholders providing support for any questions or problems as they arise in real-time
Develop and suggest process and performance improvements with product managers and other key stakeholders to improve workflows
Responsible for the development and rollout of new workflows working side by side with our partner operations team to test new pilots
Communicate daily metrics and progress towards operational goals to internal business stakeholders as well as vendor management
Project management experience in business analysis of processes, metrics, workflows and operations highly preferred
Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Strong written and verbal communication skills. Able to deliver clear and succinct interpretations of extensive research in a manner accessible to all relevant Indeed teams
Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Learn quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Capability to validate and explain trends and results compared to outlined success metrics
Must be organized, positive, proactive, and results-oriented
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on
Use rigorous logic and methods to solve difficult problems with effective solutions; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
Strategic thinker with strong analytical and creative problem-solving skills
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.