Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are the people behind the scenes of Indeed's search results. We ensure that our results are ranked as best as they can be for our job seekers and that they’re not being duped by scams or fraud. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and run accurate A/B tests. Simply put, we help people get the right jobs.
As a Search Quality Analyst, you will work to measure and improve internal quality within the Search Quality team. You will help develop scalable solutions for reviewing workflows, determine if content meets Indeed’s standards, and provide feedback to team members when necessary. You will also help build out, drive, and analyze metrics and reporting around these processes. Our goal is to ensure consistent enforcement of policies and procedures, resulting in better experiences for both clients and job seekers on Indeed.
As an ideal candidate, you have experience developing, communicating, and implementing large-scale changes, updates, and initiatives to a wide variety of teams. You are able to communicate your findings in a clear and succinct way. You are flexible and able to switch gears when needed, and easily able to adapt to any situation that comes your way. You are innovative, creative and self-motivated. You work very well independently and are not afraid to take on new projects. You are detail oriented and organized. You are extremely data-driven and have proven experience working on projects involving thorough data analysis.
-Review workflows to ensure clear communication and enforcement of policies and standards.
-Perform data analysis to measure and report on quality and productivity of workflows.
-Identify and develop creative solutions for process inconsistencies.
-Deliver feedback to team members and build resources to bridge knowledge and communication gaps.
-BA/BS required or related experience
-Experience in analysis of processes, metrics, workflows and operations is preferred
-Knowledge of SQL
-Interest in building interactive interfaces or tools
-Strong written, oral and interpersonal communication skills
-Passion for helping others
-Innovative, creative, and self-motivated
-Ability to take on and execute projects with minimal oversight
-An eye for finding instances/places for improvement
-Ability to multitask
-Patience and understanding of different types of learning
-Able to easily adapt to change - sometimes daily changes
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.