Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are the people behind the scenes of Indeed's search results. We ensure that our results are ranked as best as they can be for our job seekers and that they're not being duped by scams or fraud. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and run accurate A/B tests. Simply put, we help people get the right jobs.
As a Search Quality Operations Analyst you are responsible for protecting the integrity of Indeed’s products by working to ensure our jobseekers have the best possible experience on Indeed. You will focus on analyzing data and communication to investigate and make decisions. You will innovate new processes and tools to drive operational improvements, which will significantly improve the job search experience for millions of users.
This position is an In-Office position in Austin, TX.
In this role, you will investigate communication and improve the quality of contacts sent to and from job seekers using data analysis, message review, rule creation, and resolving reported issues from other teams. You will work closely with the rest of the Search Quality team and our product teams to suggest change and identify efficiency improvements. As an ideal candidate, you are analytical, hard-working, detail-oriented, passionate, and able to prioritize tasks. You will need to be proactive and work at finding problems before they are reported to us.
Perform in-depth investigation of companies and communication and make decisions
Moderate the quality of job opportunities and accounts by effectively recognizing problematic patterns and “red flags”
Create and analyze complex queries to flag poor quality experiences
Investigate and respond to requests from other teams in the company, including complaints from employers and job seekers
Suggest ways to improve our products and internal tools
Help define the policies that guide company-wide quality decisions
Ensure that job seekers get the most out of their job search experience
Bachelor's degree and two years of experience, or equivalent experience
Able to understand and create complex search queries
Sharp attention to detail
Adept at time management
Excellent written and oral communication
Constantly driven to improve your area of responsibility
Capability to validate and explain trends and results compared to outlined success metrics
Must be organized, positive, proactive, and results-oriented
Self starter, intellectually curious and comfortable operating in a fast paced, ever changing environment
Strategic thinker with strong analytical and creative problem-solving skills
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.