Ref#: R0023560

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are the people behind the scenes of Indeed's search results. We ensure that our results are ranked as best as they can be for our job seekers and that they’re not being duped by scams or fraud, or preoccupied with low-quality listings. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and job search processes. Simply put, with Global Search Quality teams in Austin, Dublin, Tokyo, Hyderabad and Singapore, we help people get the right jobs worldwide. 


The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentives, an open Paid Time Off policy, and many region-specific benefits. Singapore Base Salary Range: 51,000 - 63,000 SGD per year

Your job.

As a Search Quality Operations Analyst, you are responsible for protecting the integrity of Indeed’s products by considering the job seeker in everything you do. Creating the best experience a job seeker can have involves many different pieces, and your daily work will be interesting, nimble and broad. This may include deep market analysis and trend reporting, proactive research and the implementation of preventative measures, investigating fraudulent job postings, identifying questionable business practices and pushing for product change in order to create the best engagement for the job seeker. You will come up with innovative ideas to drive tool development and process improvements that can significantly improve the search experience for millions of users. Please also note that this is currently planned as a 12 month contract role.


About you.

As an ideal candidate, you’ve been described as driven, curious minded, detail-oriented, and someone who enjoys working in a problem-solving environment. You take pride in both finding problems and identifying their solutions. You are able to make difficult or wide ranging decisions based on Indeed’s current policy guidelines and are capable of developing a comprehensive view of our policies in order to make nuanced decisions. You possess a “go-getter” attitude and enjoy identifying market-specific issues and devising creative solutions.

Responsibilities:


  • Use your language skills, economic and cultural knowledge of the Asia Pacific markets to evaluate quality standards with supporting data for assigned markets

  • Strategize and initiate new project ideas that will help improve search quality globally, and with a focus on markets in the Asia Pacific region

  • Collaborate with others in Search Quality, Product and Engineering to improve product features and job seeker experiences globally

  • Perform research and deep dive investigations to protect job seeker experience, maintain job quality and mitigate fraud

  • Ability to interpret data and acquire or utilize existing technical skills to help develop tools, automate processes and monitor ongoing fraud and quality trends

  • Manage quality standards and communication flow with vendors and employees both internally and externally across multiple locations 

  • Facilitate training and maintain training materials for vendors, new hires and other teams such as Client Success and Sales

  • Use project management skills to organize all initiatives, prioritize projects and execute against market goals

  • Help define the policies that guide company-wide quality decisions and take direction as to the appropriate level of policy restrictions for specific markets


Requirements:


  • College degree is preferred, and/or 2 years experience supporting Asia Pacific market initiatives

  • Familiarity with Asia Pacific markets, including but not limited to Singapore 

  • Familiarity with constructing search queries and analyzing data sets, and basic knowledge of SQL preferred

  • Strong analytical, problem solving and decision-making skills

  • Self-directed, eager to learn in a dynamic and fast paced environment

  • Detail oriented, solid time management skills, and ability to constantly adjust priorities

  • Demonstrated ability to learn new tools and improve operational efficiency

  • Excellent written and oral communication in English

  • Chinese (Mandarin) or Cantonese language skill is a plus


Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs. View our bounty of perks: http://indeedhi.re/IndeedBenefits   View Indeed's Applicant Privacy Terms: https://www.indeed.com/legal/applicant-privacy

EEO and Accommodations Indeed is deeply committed to creating a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit based or legally protected grounds. Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at +65 800 321 1224, or by email at TAhelp@indeed.com at least one week in advance of your interview.