Ref#: R0012359

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly growing and highly capable engineering team building the most popular job site on the planet. Every month, over 200 million people count on us to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. With engineering hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

Your job.

Indeed is seeking a Senior CRM Analyst in Austin to join its growing Sales Product team.

The Senior CRM Analyst will help drive our long-term CRM implementation strategy by identifying best-in-class practices, third party vendors and integrations to optimize Indeed’s instance of Salesforce. Concretely, he/she will be tasked with scoping and prioritizing requests from across Indeed’s broader Sales org, and researching and selecting the most optimal SFDC-compatible solutions to help increase productivity and revenue through a powerful, agile and effective CRM.

About you.


  • Continuously consult with sales and sales leadership to identify and improve key areas of CRM functionality and integrations

  • Ensure alignment between sales and all our sales support functions

  • Identify evaluate and implement new solutions (native or 3rd party) for our sales support organizations

  • Lead discovery phase and requirements documentation for future feature releases

  • Drive CRM adoption and best practices with Sales users

  • Participate in CRM product trainings and roll-outs for Sales

  • Act as technical SME (subject matter expert) for Indeed’s CRM products for Sales  

  • Actively communicate planned and completed CRM product updates to Sales

  • Gather, synthesize, analyze and present feedback on Indeed’s CRM products

  • Analyze & gather historic and live data (usage, statistics, etc) for data-driven decision making

  • Use data and Sales feedback to prioritize future enhancements/bug fixes and help create and maintain a CRM product roadmap



  • Bachelor’s Degree

  • 3+ years in a similar role in a large-scale Salesforce implementation

  • Salesforce Admin (201) certification required

  • Advanced Salesforce Admin (301) certification a plus

  • Sales Cloud certification a plus

  • Experience with Salesforce Lightning preferred

  • Excellent organizational, verbal and written communication skills

  • Willingness to travel to Indeed locations

  • Data-driven and analytical to build a case for desired product updates

  • Ability to work under pressure, organize and prioritize responsibilities

  • Familiarity with the recruitment advertising industry and CPC/pay-for-performance model preferred

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: