Ref#: R0012992

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. 

An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 200 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

Your job.

You will work as part of Indeed’s Client Success Enterprise Strategy team. You will support up to 10 of Indeed’s White Glove program brands as the primary Client Success point of contact on the account. You’ll work closely with an internal team of Client Success Specialists from Agency, National Accounts, Global, and User Engagement. Together, you will communicate directly with clients, through e-mail, phone, and in person. You’ll work closely with internal CS, Sales, Product and BI teams to ensure a best in class experience with Indeed. If you get excited about working with large brands, exceeding expectations, and facilitating creative or custom solutions this is the role for you.

While supporting specific client accounts, you will hone your organizational skills and learn the art of prioritization to treat all clients like they are your only one. You will be responsible for the success and retention of your clients, while escalating and resolving technical, product, or account issues.  Technical issues include but are not limited to - troubleshooting aggregation issues, applying and testing URL tracking parameters, reviewing XML feeds and HTML codes. You’ll provide custom reporting to assess performance, identify areas of opportunity and maximize ROI. Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture.

About you.

Focus.

  • Foster and grow relationships with our clients, offer personalized service and support them in their end goal of making hires.

  • Manage White Glove brands, ensuring campaigns are hitting their strategic targets. Help them measure their success and ROI from Indeed.

  • Become an Indeed product expert and don’t be afraid to shake things up! Use data and your knowledge to optimize clients’ accounts and set or reset them up for success. By monitoring performance, diagnosing and solving technical problems, optimizing account setups, and telling stories through data, you will solidify Indeed as the number one source of hire for our clients.

  • Collaborate with our internal partners including Product, Operations, Search Quality, Business Intelligence and Aggregation teams through the White Glove workflow to troubleshoot problems, improve processes, and ensure client satisfaction by providing their feedback to our internal partners and translating our business needs into potential client solutions.

  • Make suggestions as an industry expert, to optimize product usage.

  • Monitor and analyze trends within your accounts, finding impactful ways to present data and constantly execute on about new ways to “WOW” your clients and colleagues; be creative!

  • Conduct online and in-person presentations on product and campaign performance to clients, partnering with National Account Managers / Agency Account Managers and the CS Brand Team to deliver or exceed client goals and targets.

  • Based on account need, travel to client locations might be necessary.

  • Be responsible for meeting several metrics; however, the emphasis will be placed on overall account performance, retention, and feature adoption.

Required Experience/Skills:

  • 5+ years related experience required for applicants with Bachelor’s degree

  • Must have a minimum of 7 years related experience if no Bachelor’s degree: B2B, Tech, Customer Service, Account Management. Related experience can also include: Industry (Recruitment, Staffing, Dot com, HR Tech, Ad/Media Agency), B2B relationship management, servicing internal or external customers, or equivalent Indeed experience

  • Write and speak in an eloquent and clear manner via email, telephone, in person, chat, typewriter, beeper, tweet, etc., and be excited to show that in your interview process.

  • Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.

  • Demonstrate relationship management and churn prevention skills, and the ability to engage clients on new product and features.

  • Be a team player who can organize and disseminate information appropriately to all internal stakeholders.

  • Strong passion for data analysis is required. Quantitative analysis and data-storytelling skills; an A/B testing connoisseur that can create data-driven insights using Excel extensively.

  • Understand Boolean Search Logic.

  • Experience speaking with clients and decision-makers about advertising campaign metrics.

  • Experience with online advertising, especially Pay-Per-Click (PPC) advertising.

  • Specific examples of strategic wins and successes due to data analysis, creative thinking, and sales partnership.

Preferred Experience:

  • Bachelor's Degree or equivalent work experience

  • Ability to work under pressure, organize and prioritize responsibilities. What would life be like without change? Please be adaptable!

  • Knowledge of Gmail (including Google Suite/Google Docs), Salesforce, and JIRA ticketing system

  • Basic HTML knowledge

  • Experience with SEO



Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits