Ref#: R0010136

Our mission.

As the world’s number 1 job site*1, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. 

An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 200 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

Your job.

You will work as part of Indeed’s Client Success National Accounts team. You will communicate directly with clients, primarily through e-mail and phone, and work closely with our internal Sales, Product and Technical teams to ensure a seamless experience with Indeed from the start. If you get excited about delivering outstanding, memorable experiences, facilitating creative solutions, and delighting clients at every turn, this is the role for you.

While managing and supporting complex or high potential client accounts and specific sales teams, you will hone your organizational skills and learn the art of prioritization to treat all clients like they are your only one. You will be responsible for the success and retention of your clients, while escalating and resolving technical, product, or account issues.  

Technical issues include but are not limited to: troubleshooting aggregation issues, applying and testing URL tracking parameters, reviewing XML feeds and HTML codes. Additionally, you will be part of an unparalleled global team that supports, promotes, and lives and breathes a service culture.


About you.

  • 5+ years related experience required for applicants with Bachelor’s degree.
  • Must have 7+ years related experience if no Bachelor’s degree. 
    • Related experience can include: Industry (Recruitment, Staffing, Dot com/tech, HR Tech, Ad/Media Agency), B2B relationship management, account management, customer service (servicing internal or external customers).
  • Write and speak in an eloquent and clear manner via email, telephone, in person, chat, typewriter, beeper, tweet, etc., and be excited to show that in your interview process. 
  • Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one. 
  • Must demonstrate relationship management and churn prevention skills, and the ability to engage clients on new product and features. 
Preferred Experience:
  • Ability to work under pressure, organize and prioritize responsibilities. 
  • What would life be like without change? Please be adaptable!
  • Knowledge of Gmail (including Google Suite/Google Docs), Salesforce, Excel, and JIRA ticketing system
  • Experience with online advertising, especially Pay-Per-Click (PPC) advertising
  • Experience speaking with clients and decision-makers about advertising campaign metrics 
  • Understand Boolean Search Logic