Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The Communications Specialist, Business Communications is a charismatic, innovative, creative individual responsible for developing and executing dynamic and strategic internal Product and Resource driven communications. This person has the ability to effectively partner with key stakeholders within Client Success, Sales, and across other cross-functional departments to collaborate and streamline communications, and develop resources for Client Success and Sales to better understand new products, processes and resources. This role is also focused on engaging Client Success and Sales in their interactions with Indeed’s Products and the BOSS Support team through transparency and education.
This position will report to the Manager, Business Communications, and partner with our Senior Communication Specialist and Team Lead to manage and implement communication strategies.
We are looking for a strategic thinker with proven communication skills, and technical/product knowledge. This person must be a brilliant writer with a creative and solution-oriented mindset, and the ability to adapt to fast-changing priorities.
Write product updates for Business Communication updates in French, including Internal Knowledge Base articles and technical product update emails
Collect feedback and collaborate with stakeholders in Montreal to ensure we are meeting all localization expectations
Maintain understanding product update nuances specific to Canada to ensure translations include market-specific content
Work with Business Communications media on adding subtitles to training and launch videos
Partner with Business Operations leadership, Global Product Sales & Success, Team Lead Business Communications, and Senior Communications Specialists to understand upcoming initiatives and changes.
Utilize strong writing skills for drafting FAQs, talk tracks, and targeted communication.
Track CS & Sales engagement and host focus groups to make feedback-driven adjustments to increase engagement
Collaborate with Localization on processes and best practices
Ensure a timely translation of communications regarding outages, product issues, and errors that impact the employer experience.
Provide strategic input on messaging and positioning to ensure client and team communications are compelling and aligned with our desired tone.
Develop engaging communications and resources that drive awareness of key initiatives (e.g. ITA, Hiring Events), product updates, and inspire Client Success & Sales to take action.
Assist with the execution of special projects and initiatives as needed
Fluent in French Canadian and English required
2+ years of experience in Client Success, Sales, or a related area required, 5+ years preferred
Professional translation experience preferred
Strong interest in cross-functional collaboration
Interest (experience a plus!) in other modes of communications such as video, tutorials, web design, etc.
Display strong and confident presentation skills with the ability to field questions on the fly
Proven track record of thinking outside the box and exhibiting departmental needs
Excellent communication skills
Ability to quickly grasp information across a variety of disciplines and create clear communications
Ability to lead, manage and execute multiple priorities in a fast-paced, deadline-oriented environment
A strategic thinker with proven ability to achieve results through teams
Dynamic, charismatic, confident personality with the ability to successfully drive projects with minimal guidance
Ability to build strong relationships with all internal stakeholders
Excellent project management skills and ability to prioritize
A self-starter with proven leadership skills
Proven ability to work cross-functionally; must be a strong team player
Proactive and results-oriented
Travel up to 25% required
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.