Ref#: R0008213

Additional Posting Location(s): Tokyo Sales/CS, Tokyo Tech Ebisu, Tokyo Tech Meguro

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

In Client Success, our promise is to deliver best in class service to our clients, partners, and teammates worldwide. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service. We help our clients navigate through the ever-changing recruitment advertising landscape. A successful Client Success team member at Indeed is a service-obsessed, tech savvy, data-oriented, and team focused professional that supports clients using our multiple advertising products. 

An ideal person for this role is someone who thrives on building relationships, and executes with the client as the top priority. Our team members are true problem solvers who do not slow down until the perfect hiring solution is found. Every month, over 200 million job seekers count on Indeed to help them find jobs by publishing their resumes, processing their job applications, supplying company data, and providing a safe and secure job search platform. Our clients rely on us to connect them to qualified candidates for their job openings. Simply put, we help our clients help people get jobs.

Your job.

Indeed is seeking an Emerging Product Specialist to act as a liaison between the Client Success team and the Indeed Product and Engineering teams.  The person in this role supports Client Success employees globally by providing support on new, emerging Indeed products. He or she also acts shared goals with the Product team to ensure that new products achieve KPIs.

The Emerging Product Specialist will report to the Manager of Client Success, Emerging Product Strategy and must be able to partner well with additional internal support teams.  The successful candidate will have excellent communication skills, the ability to work independently and prioritize tasks, coordinate initiatives between various departments and provide other general support as needed.


About you.

Responsibilities
  • Function as a product expert and liaison for the Client Success team for new, developing products
  • Act as the Client Success product owner to identify needs from Product, Marketing, Sales, and other teams before product implementation to ensure successful collaboration and performance
  • Join client calls to help promote and support new product usage
  • Conduct regular product trainings and refreshers for Client Success, partner with Training & Development to create training materials for Client Success
  • Develop processes and resources to effectively manage the pipeline and onboarding of clients for emerging products
  • Troubleshoot to identify issues requiring Product or Engineering attention and filter out issues that are expected behavior or user error
  • Collect, analyze and submit product improvement ideas and client feedback to the Product team
  • Partner closely with Product to reach shared product goals and ensure that new products achieve key metrics of performance

Requirements

  • Fluent in English and Japanese
  • 2+ years of experience in Client Success or a related area like project management or technical certifications required, 5+ years preferred
  • Bachelor’s degree or equivalent
  • 2+ years of experience working in fast-paced, entrepreneurial environment preferred
  • Demonstrated ability to take initiative and be proactive
  • Strong collaboration and communication skills, with the desire to build internal partnerships
  • Strong attention to detail and proven ability to multi-task effectively
  • A passion to support clients with service excellence


Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: http://indeedhi.re/IndeedBenefits