Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are the people behind the scenes of Indeed's search results. We ensure that our results are ranked as best as they can be for our job seekers and that they're not being duped by scams or fraud. Beyond search, we invest heavily in ensuring that Indeed has the best data analysis tools available to optimize our recruiting products and run accurate A/B tests. Simply put, we help people get the right jobs.
As a Senior Search Quality Operations Measurement Analyst you will work closely with other members of the Search Quality team and product owners to build quality measurement systems and improve operational efficiency which will ultimately help more people get jobs. You will work in a fast-paced environment and be comfortable building, breaking apart, iterating and starting over on projects and concepts.
As an ideal candidate, you have a creative and flexible mindset and can provide data measurement ideas based on Search Quality guidelines. You take pride in your ability to solve problems, collaborate and effectively train people to be able to generate high quality manually reviewed data which would serve to provide a deeper understanding of workflow efficacies and product quality. You find joy in analyzing data and present it to various stakeholders in an actionable form.
You have a strong acumen to understand stakeholders' objectives and building metrics that are important to measure quality and performance.
Provide guidance and coaching to more junior Operational Analysts in the spaces of manual data collection, data analysis and reporting, vendor management.
Establish and preach good practices for training documentation
Work with your manager on identifying pain points and prioritization of individual and team projects
Make vendor recommendations after assessing their quality and consistency and work with vendor management teams to ensure that we are collecting the most accurate data possible.
Create scalable solutions to answer questions about the jobseeker experience and share best practices with the team
Facilitate strategy, business requirements and provide recommendations for data collection, analyze and compile trends along with technical analysts and empower other partner teams to make quality business decisions.
Establish relationships with product teams and act as a liaison for Search Quality
Design, build and implement large-scale measurement systems and workflows
Lead projects and proactively propose improvements to measurement models designed to mirror user experiences with our public products across all markets
Identify procedural pain points and propose/implement improvements
Validate data by performing experiments, test cases and analyzing the results
Communicate key information from a data set by means of data visualization
Proactively make recommendations to technical teams in regards to technical teams and make recommendations for new tool creation
Identify projects and new initiatives and effectively multitask between multiple priorities
Advocate for and prioritize what is best for our jobseeker population
Develop a strong understanding for Search Quality operations and principles
Be a go-to resource for the team
Bachelor’s degree in a related field like business operations, vendor management, information systems or computer science, physics etc and 2-4 years of experience OR 4-6 years relevant work experience preferred
2+ years of experience in guidelines documentation and prototype building
Strong acumen in coaching and mentoring technical staff
2+ years of experience working with vendors and contractors
2+ years of experience with scaled operational work
Knowledge of quality measurement systems and principles
Experience working on international markets or products
Ability to write basic HTML, SQL and use dashboard tools
Familiarly with Python/R
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.