Ref#: R0019641

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our sales team with career development and award-winning training from day one. Every month, over 250 million people count on Indeed to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we empower hiring companies who help people get jobs around the globe.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits. 

New York City Metro Area Base Salary Range: 59,000 - 90,000 USD per year

Your job.

This role will support our client-facing functions which includes Client Success and Sales. These teams help transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our Client Success and Sales teams with career development and award-winning training from day one. 

We are looking to fill our Training and Development team with high energy individuals that will shape our global Client Success and Sales curriculum. Our training mission has three aims:  1) to educate our people to be masters of Indeed products and positioning, 2) to ensure our people are GREAT at Sales and Service respectively and 3) to prepare them for their next role at Indeed.

The Senior Training & Development Specialist, Continuing Education- Curriculum Design will report to the Training & Development Manager, Continuing Education and must be able to partner well with additional internal support teams. The successful candidate will have experience creating training content, excellent communication skills, the ability to work independently.

Responsibilities include:


  • Build and maintain curriculum for Inside Sales and Client Success Continuing Education Programs (CED)

  • Conduct train-the-trainer sessions for CED facilitation & support teams as necessary

  • Collaborate with Specialists and Strategists to continually develop and evolve program offerings

  • Align understanding and prioritize needs of Inside Sales and CS teams through shadowing, observing workflows, calls, demos and meetings, consistently

  • Monitor and analyze trends from CED assessments to propose improvements 

  • Partner with internal stakeholders to align CED programs and activity focus for respective market, segment (or local office)

  • Grow and maintain your knowledge of Indeed’s products and become well versed in all roles in CS and Sales

  • Assist with execution of special projects as needed

About you.

Requirements:

  • Curriculum design experience

  • Experience creating and delivering training; e-Learning experience

  • 3+ years of experience working in fast-paced, entrepreneurial environment

  • Proactive, forward-looking mindset with a focus on metrics and results

  • A creative, open-minded view towards learning, training, development, and processes

  • Exceptional written, verbal, phone and presentation skills

  • Previous sales or client service experience 

  • Ability to work under pressure, organize and prioritize responsibilities

  • Demonstrated ability to take initiative and be proactive

  • Excellent time management skills 

  • Patient attitude with a strong desire to develop internal employees

  • Familiarity with the recruitment / staffing industry a plus

  • Bachelor's Degree

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