Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.Our Sales force helps transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our sales team with career development and award-winning training from day one. Every month, over 250 million people count on Indeed to help them find jobs, publish their resumes, process their job applications, and connect them to qualified candidates for their job openings. Simply put, we empower hiring companies who help people get jobs around the globe.
This role will support our client-facing functions which includes Client Success and Sales. These teams help transform the hiring process by providing companies an easy and effective way to find the right fit for every hire. We support our Client Success and Sales teams with career development and award-winning training from day one.
We are looking to fill our Training and Development team with high energy individuals that will shape our global Client Success and Sales curriculum. Our training mission has three aims: 1) to educate our people to be masters of Indeed products and positioning, 2) to ensure our people are GREAT at Sales and Service respectively and 3) to prepare them for their next role at Indeed.
The Senior Training & Development Specialist, Continuing Education- Curriculum Design will report to the Training & Development Manager, Continuing Education and must be able to partner well with additional internal support teams. The successful candidate will have experience creating training content, excellent communication skills, the ability to work independently.
Build and maintain curriculum for Inside Sales and Client Success Continuing Education Programs (CED)
Conduct train-the-trainer sessions for CED facilitation & support teams as necessary
Collaborate with Specialists and Strategists to continually develop and evolve program offerings
Align understanding and prioritize needs of Inside Sales and CS teams through shadowing, observing workflows, calls, demos and meetings, consistently
Monitor and analyze trends from CED assessments to propose improvements
Partner with internal stakeholders to align CED programs and activity focus for respective market, segment (or local office)
Grow and maintain your knowledge of Indeed’s products and become well versed in all roles in CS and Sales
Assist with execution of special projects as needed
Curriculum design experience
Experience creating and delivering training; e-Learning experience
3+ years of experience working in fast-paced, entrepreneurial environment
Proactive, forward-looking mindset with a focus on metrics and results
A creative, open-minded view towards learning, training, development, and processes
Exceptional written, verbal, phone and presentation skills
Previous sales or client service experience
Ability to work under pressure, organize and prioritize responsibilities
Demonstrated ability to take initiative and be proactive
Excellent time management skills
Patient attitude with a strong desire to develop internal employees
Familiarity with the recruitment / staffing industry a plus
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.