Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are a rapidly growing and focused product team building the most popular job site on the planet. Every month, over 250 million people count on Indeed to help them find jobs, make it easy to apply, research companies, and connect qualified candidates to their job openings. With product teams in Austin, Tokyo, Seattle, San Francisco, Singapore and Hyderabad, we are improving people's lives all around the world, one job at a time.
About SMB UX
The SMB team at Indeed specializes in helping small and medium businesses hire quality talent quickly. We are a passionate, diverse, and growing team aiming to deliver an effortless experience to our employers so they can find the right fit fast.
We are looking for a Senior User Experience Researcher with a background in applied qualitative research. Candidates should have strong skills in qualitative competencies such as interviewing, synthesis, and analysis, as well as knowledge of survey design and basic quantitative methodologies.
You will collaborate with cross-functional team members to define and prioritize research and to develop UX metrics. Your research will generate user experience insights that will move our products forward and add value to both the business and the user.
So what would you be doing?
Indeed helps people find jobs. We are best known for our job search (www.indeed.com), but we do other things related to jobs and hiring, too.
You'd be working with other members of the SMB UX team and partnering with our Product and Engineering teams in Austin, Seattle, and Tokyo, validating new ideas and helping teams answer their questions through generative and evaluative qualitative research.
Some of the ways you may support the team include:
Validate new designs through ad-hoc or formalized user feedback sessions with internal users or customers.
Plan and carry out interviews and surveys to inform future product work.
Build relationships with key stakeholders and clients to gain deeper insights.
Establish and manage relationships with research-related vendors.
Conduct research activities as needed to support your particular product area.
Collaborate with other researchers, product managers, and UX designers to ensure research translates into business impact.
Mentor and coach UX researchers on the team and across Indeed.
Ideal candidate will take the initiative to introduce impactful user research to product teams.
6+ years conducting user research for software/web-based products with stories to share
Ability to quickly share research results with teams (top line results in hours, not weeks)
Flexible approach to research: Our goal is to provide product teams value. Determine and execute the right research method for the question at hand. If an existing research method doesn’t do that, we invent our own research method
Ability to perform all research-related tasks in the research project lifecycle: Create a test plan, write a screener, recruit users, schedule users, moderate test, create video clip highlights, top line results, create research findings summary, and effectively present and share results
Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
Experience with remote testing tools and best practices
An appetite for creative problem solving with a positive attitude
And why would you want to work here?
Your research will make a difference.
If you are the type of researcher that wants to know what you are doing matters then you'll like our data-driven approach to product development. Working for Indeed you'll be able confidently describe how your research has improved our products.
Indeed is useful and successful.
People all over the world were looking for jobs last year and they will be looking for them next year. Recruitment is a mature, established industry with billions of dollars flowing through it. We've been profitable for years, and are a market leader not just in the US, but all over the world.
We make money in a way you can be proud of.
Some companies try to take advantage of people looking for jobs, we don't. You can explain how we make money to anyone and they aren't going to get creeped out. We provide employers a great service at a great price, and we don't take money from people who are looking for work.
Job seekers and employers love us.
We get testimonials from people looking for jobs and people who are hiring all the time. People love Indeed. Those who don’t typically haven’t heard of us.
You'll be working on something that matters.
Finding a job is an emotional experience, and finding a good job directly impacts the quality of people’s lives. Not only financially; people spend about as much time with who they work with as the people they love. You'll directly contribute to the well being of everyone who uses our products.
If you are genuinely interested in helping make products that people love to use, treats them with respect, helps them achieve their goals, and want to help us continue to build a sustainable business, we look forward to hearing from you.
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.