Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are a rapidly-growing, fast-moving, highly-capable UX team building the most popular job site on the planet. Our designers work in Seattle, San Francisco, Austin, Tokyo and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face hiring and getting hired. Most importantly, our team is expected to deliver results, and be able to demonstrate the impact our changes have on our business.
As a Senior Quantitative UX Researcher, you will design and execute research that blends primary customer research, CSAT, and server-side transactional data to inform initiatives with cross-functional UX and product teams informing long-term strategy and evaluating experiences for near-term refinement. Come work for a company that values creativity, diversity, and integrity.
Your primary responsibilities would include:
Designing, conducting, and analyzing surveys that uncover insight and solidify strategic direction, drawing on your significant experience to choose the right methods for the question at hand
Defining and developing quantitative UX metrics in collaboration with cross-functional team members to provide meaningful signals for improved experiences
Driving change with excellent story-telling, synthesis of several data streams, and strong data visualizations to communicate research findings that are convincing and actionable for a general audience
Collaborating closely with qualitative researchers and working cross-functionally with design, product management, content strategy, engineering, and marketing
Analyzing complex data sets to recommend clear actions with supporting evidence
Improve Indeed’s ability to measure broad impact of changes beyond local effects (i.e., effects on a whole flow experience vs. single pages.)
A strong candidate for this role will have:
3+ years of hands-on experience conducting primary, custom survey-based research in an applied research setting (such as user experience, market research or consumer insights), on either research agency or client-side.
Expertise in advanced quantitative research techniques such as pricing sensitivity, discrete choice modeling, key driver analyses, NPS, CSAT, and verbatim sentiment analysis. Substantial experience writing, programming, and distributing surveys using self-service tools, such as Qualtrics
Experience with longitudinal and cohort analyses, as well as experimental research design
Working knowledge of data query tools (such as SQL) and analysis packages (such as R, Python, and SAS)
An undergraduate degree or higher in business, social sciences, or a similar field with a quantitative component
Project portfolio in technology service environments and researching B2B audiences
And be able to demonstrate:
Strong analytic skills to make sense of structured and unstructured data, but able to move outside of a purely data-driven mindset to humanize and build empathy with customers
Partnership with qualitative researchers and data scientists to tell a synthetic narrative of the customer experience
Strong communication skills and comfort interacting with and influencing stakeholders in varied roles through varied levels of the organization
Influencing product strategy through clear, concise and impactful storytelling
Self-managing and self-motivating in complex and ambiguous environments
View our bounty of perks: http://indeedhi.re/IndeedBenefits
View Indeed's Applicant Privacy Terms: https://www.indeed.com/legal/applicant-privacy
EEO and Accommodations Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.